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Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Microsoft Exchange Server › Troubleshooting › I Cannot Browse Mailboxes Under Document Level

I Cannot Browse Mailboxes Under Document Level

Symptom

I cannot browse mailboxes under document level.

Valid on Exchange Server 2010 systems running on Windows Server 2008 R2

Solution

Do the following:

  1. Log in to the Exchange Server 2010 server.
  2. Install the latest MAPI package.
  3. Open the Windows Registry Editor.
  4. Locate the following key: HKEY_LOCAL_MACHINE/Software/Wow6432Node/Microsoft/Windows Messaging Subsystem
  5. Add the following values:

    String Value: ProfileDirectory

    Value Data: Path to a normal directory that exists on file system, such as C:\Temporary

  6. Restart the Exchange Server 2010 server.