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Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Microsoft Exchange Server › Troubleshooting › I Cannot Browse Mailboxes Under Document Level
I Cannot Browse Mailboxes Under Document Level
Symptom
I cannot browse mailboxes under document level.
Valid on Exchange Server 2010 systems running on Windows Server 2008 R2
Solution
Do the following:
- Log in to the Exchange Server 2010 server.
- Install the latest MAPI package.
- Open the Windows Registry Editor.
- Locate the following key: HKEY_LOCAL_MACHINE/Software/Wow6432Node/Microsoft/Windows Messaging Subsystem
- Add the following values:
String Value: ProfileDirectory
Value Data: Path to a normal directory that exists on file system, such as C:\Temporary
- Restart the Exchange Server 2010 server.
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