Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Microsoft Exchange Server › Troubleshooting › I Cannot Reply to eMails Sent from a Restored Mailbox

I Cannot Reply to eMails Sent from a Restored Mailbox

Valid on Microsoft Exchange Server 2010

Symptom

Unable to reply to emails sent from a restored mailbox.

If a mailbox was removed from the Exchange Server and restored using the Document Level Agent Options, "Create mailboxes if specified mailboxes do not exist" and "Create user if not existing", users cannot reply to emails sent from the restored user.

Solution:

Create new emails instead of replying to old ones.