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Back Up English Client Machine from Non-English Server

Symptom

My Backup Server is installed on a non-English Windows platform and I use it to backup a client machine running on English Windows platform. When I try to perform disaster recovery on the English client machine, I am getting some error messages saying the backup tape media cannot be found and the DR wizard keeps asking me to mount the tape. I am very sure the tape is mounted. What can be wrong?

Solution

The problem is caused by difference in the ANSI code page used by the backup server and the client machine. If the tape being used has non-English text name, the recovery process may not able to locate the tape media correctly. In general, The Disaster Recovery Option does not completely support cross-language Windows environment. If you have to backup an English Windows client machine using an non-English backup server, make sure the backup media using used does not contain any non-English character in the name.