Virtual Machine Mount Operations Fail

Valid on Windows platforms.

Symptom

A raw (full VM) mount operation or a file level VM mount operation failed.

Solutions:

There are several reasons this problem can occur and actions you can take to remedy this problem.

Reason 1: There is not enough free disk space in the disk volume on the backup proxy system.
Action 1: Clean up the disk or change the mount path to a different volume that has enough space.
Reason 2: The VMware ESX Host system is down.
Action 2: Take corrective action if the VMware ESX Host system on which the VM resides is down.
Reason 3: The backup source included VMs with an Independent (Persistent/Nonpersistent) disk mode specified.
Action 3: Clear or Remove the Independent disk mode setting for all virtual disks associated with the VM.
Reason 4: The job was submitted with incorrect VMware ESX Host or vCenter Server user credentials. The credentials were specified on the Security and Agent Information dialog.
Action 4: Resubmit the VM backup job with valid credentials. You must provide valid VMware ESX Host system credentials or vCenter Server system credentials, and backup proxy system credentials on the Security and Agent Information dialog.
Reason 5: A VM is no longer available in the VMware environment.
Action 5: Run the Arcserve VMware Configuration Tool or ca_vcbpopulatedb utility to populate the Arcserve Backup database with updated information about your VMware environment.