Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Virtual Machines › Troubleshooting › Mount Operation Problems › Volume Mount Points Cannot be Traversed

Volume Mount Points Cannot be Traversed

Valid on all Windows systems functioning as backup proxy systems.

Symptom

Arcserve Backup cannot traverse volume mount points after the agent mounts a file mode backup using VDDK.

Solution

This is expected behavior. VMware VDDK does not support the capability to traverse volume mount points related to file level backups.