Troubleshooting › Unable to Restore QTree Information Using the NDMP NAS Option

Unable to Restore QTree Information Using the NDMP NAS Option

Valid on Windows

Symptom

Arcserve Backup cannot restore Qtree information when I select only the folder that represents the Qtree information from the backup session, and the entire volume is selected.

Solution

You can use any of the following solutions:

• Restore the entire volume from the backup sessions with the entire volume selected.
• Set the following registry key value to restore the qtree information properly.

  Key:

  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\NASAgent\Parameters
  

  Value Name:

  bForceSelectiveFileRestore
  

  Type:

  DWORD
  

  Value:

  1 (Default is 0)
  

  Note: After you set the above registry key, Arcserve Backup records the following message in the Activity Log when the restore job runs:

  At least one of the source files or directories selected does not support direct positioning, using Selective file restore instead.