Troubleshooting › Arcserve Configuration Tool Problems › ca_vcbpopulatedb Utility Fails with Err_code: -100 Make_Connection

ca_vcbpopulatedb Utility Fails with Err_code: -100 Make_Connection

Valid on Windows platforms.

Symptom

The Arcserve VMware Configuration Tool or the ca_vcbpopulatedb utility fails. The error message that follows appears in the Results field on the Arcserve VMware Configuration Tool:

Err_code: -100 Make_Connection: Exception Raised - System.Net.WebException: The request failed with HTTP status 407: Proxy Authentication Required. Browse: Exception raised - Error in Make_Connection.

Solution

The above-described error occurs because Arcserve VMware Configuration Tool and ca_vcbpopulatedb Utility cannot provide credentials to the backup proxy system at runtime. To remedy this behavior you must allow the VMware ESX Host system or vCenter Server system to bypass the process of connecting with the backup proxy system.

To add VMware ESX Host systems, vCenter Server systems, or both to the exceptions list, do the following:

1. Open Internet Explorer.

   From the Tools menu, click Internet Options.

   The Internet Options dialog opens.

2. Click the Connections tab.

   The Connections options appear.

3. Click LAN Settings.

   The Local Area Network (LAN) Settings dialog opens.

4. In the Proxy server section, click Use a proxy server for your LAN.

   Click Advanced.

   The Proxy Settings dialog opens.

5. In the Exceptions field, add your VMware ESX Host system or vCenter Server system. To add multiple VMware ESX Host systems vCenter Server systems, separate the entries using semicolons (;).

   Click OK, as required, to close all open dialogs.

   The VMware ESX Host systems and vCenter Server systems are added to the exceptions list.