CA ARCserve® Central Protection Manager r16 Release Notes

1.0 Welcome

2.0 Features
2.1 Features Included with Update 1
2.2 Features Included with Update 4
2.3 Features Included with Update 5
2.4 Features Included with Update 6
2.5 Features Included with Update 7

3.0 System Information
3.1 System Requirements
3.2 Supported Operating Systems
3.3 Supported Operating Systems for CA ARCserve D2D Servers
3.4 Supported Operating Systems for CA ARCserve Backup Servers
3.5 Minimum Software Requirements

4.0 Known Issues

5.0 Fixed Issues

6.0 Language Certifications

7.0 Contact CA Technologies
7.1 CA ARCserve Central Applications Support Links

1.0 Welcome

Welcome to the CA ARCserve Central Protection Manager Release Notes file. This document contains the following information relating to use of CA ARCserve Central Protection Manager:

• System requirements, operating system support, and other information you may need to know prior to installation of this product.
• A list of known issues that you should be aware of before you use this product.

Note: For information about system requirements, supported operating systems, known issues, and so on for CA ARCserve D2D, see the CA ARCserve D2D Release Notes.

For more information about CA ARCserve Central Applications updates, click on the applicable link:

• Update 4 Release Notes
• Update 5 Release Notes
• Update 6 Release Notes
• Update 7 Release Notes
• Update 8 Release Notes

2.0 Features

CA ARCserve Central Protection Manager includes features, functionalities, and capabilities that let you do the following:

• Deploy CA ARCserve D2D to remote nodes.
• Discover physical and virtual CA ARCserve D2D nodes via Active Directory.
• Push backup policies to CA ARCserve D2D nodes.
• Manage CA ARCserve D2D r16 nodes in logical, organized, groups.
• Manage CA ARCserve Backup r16 servers in logical, organized, groups.
• Restore files, folders, and applications from CA ARCserve D2D recovery points.
• Update the application and CA ARCserve D2D servers automatically or manually.
• Integrate CA ARCserve Central Protection Manager with CA ARCserve Central Reporting, CA ARCserve Central Virtual Standby, and CA ARCserve Central Host-Based VM Backup to leverage the features and capabilities of each of the applications.

2.1 Features Included with Update 1

CA ARCserve Central Protection Manager r16 Update 1 includes the following feature enhancements and updates:

• Integration with Nimsoft and Kaseya IT Management Server Infrastructure management tools--You can configure CA ARCserve Central Protection Manager to publish information about alert messages in real time to IT Management Server Infrastructure management tools. This capability lets IT Server Management Administrators respond to CA ARCserve Central Protection Manager alerts in an appropriate manner.

2.2 Features Included with Update 4

Note: CA ARCserve Central Protection Manager does not contain Update 2 and Update 3. We are skipping Update 2 and Update 3 to synchronize the names of the updates with CA ARCserve D2D.

CA ARCserve Central Protection Manager r16 Update 4 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, you must upgrade to CA ARCserve D2D r16 Update 4. However, if you decide not to, the old features are still supported.

• CA ARCserve D2D integration--CA ARCserve Central Applications integrate with the CA ARCserve D2D r16 general availability release, r16 Update 1, r16 Update 2, and r16 Update 3.

  Note: To manage and protect nodes running CA ARCserve D2D r16 Update 4, you must install the Update 4 version of this application on the CA ARCserve Central Applications server.

• Redesigned toolbar--The Node screen includes a redesigned toolbar that helps to simplify the process of performing node-related tasks.
• Ad-hoc backups--Ad-hoc backups are need-based, rather than being scheduled in advance as part of a backup plan. Ad-hoc backups also let you add customized, unscheduled recovery points, so that you can roll back to previous points in time.
• Node Status Summary--The Node screen displays status information for a node when you click the icon in the Status column. The Node Status Summary dialog provides you with information about the last backup, recovery points, and the capacity of the backup destination.
• Backup Status Monitor--The Backup Status Monitor lets you view detailed information about in-progress backup jobs. In addition, you can stop in-progress jobs from the Backup Status Monitor.
• Discovery--The Discovery process was modified to simplify the process of discovering nodes automatically.
• Navigation bar--The Navigation bar enhanced to demonstrate the following behavior:

  • You can now resize the Navigation bar on the user interface.
  • When you click the tab to log in to a different Central Application, the other application now opens in a new window.
  • When you remove a tab from the Navigation bar, a message now displays to confirm that you want to remove the tab.
• SRM Configuration--SRM configuration was modified to simplify the process of defining schedules to collect SRM data.
• CA ARCserve Backup Data Synchronization--CA ARCserve Backup data synchronization was modified to simply the process of defining schedules to synchronize data with the CA ARCserve Backup database.
• Hide or Unhide columns--You can now hide or unhide columns from the Node screen. Hover your mouse over the column name to display the drop-down icon. Click Columns from the drop-down menu to display the list of columns that are displayed on the Node screen. Simply check the column name that you want to hide or uncheck to display the column.

2.3 Features Included with Update 5

CA ARCserve Central Protection Manager r16 Update 5 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, upgrade to CA ARCserve D2D r16 Update 5. If you do not upgrade to Update 5, the features from previous updates and releases are still supported.

• The CA ARCserve D2D deployment process was enhanced to simplify the following tasks:

  • Filter nodes based on the host name of the node on the D2D Deployment dialog.
  • Filter nodes based on the group (Group Name) to which the nodes are members of on the D2D Deployment dialog.
  • Navigate from page to page using a paging toolbar on the D2D Deployment dialog.
• The policy deployment process was enhanced to simplify the following task:

  • Filter nodes that are based on the group name or node name on the Assign/Unassign Policy dialog.
  • Navigate from page to page using a paging toolbar on the Assign/Unassign Policy dialog.
• The node management process was enhanced to simplify the following tasks:

  • Update one or more nodes simultaneously on the Node screen. You can now update nodes using the following methods:

    • From the Nodes list, select the nodes that you want to update, right-click the nodes and then click Update Nodes on the pop-up menu.
    • From the Groups list, right-click a node group and click Update Nodes on the pop-up menu.
  • Filter nodes that are based on the group name on the Add Group dialog.
  • Filter nodes that are based on the host name of the node on the Add Group dialog.
  • Navigate from page to page using a paging toolbar on the Add Group dialog.
• This update release now lets you protect Microsoft SQL Server 2012 databases. Support includes the Express, Web, Standard, Business Intelligence, and Enterprise versions of Microsoft SQL Server 2012.
• This update release now lets you host the CA ARCserve Central Protection Manager database using Microsoft SQL Server 2012. Support includes the Express, Web, Standard, Business Intelligence, and Enterprise versions of Microsoft SQL Server 2012.

2.4 Features Included with Update 6

CA ARCserve Central Protection Manager r16 Update 6 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, upgrade to CA ARCserve D2D r16 Update 6. If you do not upgrade to Update 6, the features from previous updates and releases are still supported.

• The node management process was enhanced to simplify the following tasks:

  • The ability to view the status of the policy deployment job displayed in the Policy column.
  • You can now update multiple nodes simultaneously using the existing credentials or specifying new credentials. You can also force the server to manage the selected nodes.
  • The "Unassigned" node group is now called "Nodes without a policy" and the "Ungrouped" node group is now called "Nodes without a group".
• The node deployment process was enhanced to simplify the following tasks:

  • The ability to view the latest version of CA ARCserve D2D when you deploy to a node and supporting lower versions of CA ARCserve D2D.
  • The ability to select/unselect all nodes on the D2D Deployment dialog.
• The configuration process was enhanced to simplify the following tasks:

  • The ability to set email alerts for newly discovered nodes. You can configure this setting through the Email and Alert Configuration screen.
  • A new vendor type is now added for Cloud Configuration for File Copy: Fujitsu Cloud (Windows Azure).
  • You can now view an Active Directory list when setting up a schedule to discover nodes in the Discovery Configuration screen.
• You can now open a Live Chat session with CA Technologies Technical Support representatives from all of the screens. The link is at the bottom right corner of the screens.

  Live Chat provides real-time monitoring and live help/support. Live Chat lets you optimize intelligent conversation between you and the CA ARCserve Central Applications Technical Support team. The chat allows you to address your concerns and questions immediately while still maintaining access to the product. Upon completion of the chat session, you can send a transcript of the chat to your email address.

  Note: You may need to add the Live Chat link to your Trusted sites.

2.5 Features Included with Update 7

CA ARCserve Central Protection Manager r16 Update 7 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, upgrade to CA ARCserve D2D r16 Update 7. If you do not upgrade to Update 7, the features from previous updates and releases are still supported.

The node management process was enhanced to simplify the following tasks:

• You can now merge a job for a particular node or nodes. Two new options are now available when you right-click a node: Pause Merge Job and Resume Merge Job.

The policies settings were enhanced to simplify the following tasks:

• From the Backup Settings tab: The ability to create retention settings that is based on the number of recovery points to retain or the number of recovery sets to retain.
• From the Preferences tab: You can send merge job alerts that were stopped, skipped, failed, crashed, or merge jobs that were a success.

3.0 System Information

The following sections provide information about the minimum system requirements for CA ARCserve Central Protection Manager.

3.1 System Requirements

The minimum system requirements for CA ARCserve Central Protection Manager are as follows:

• CPU--1 GHz or higher processor is recommended
• RAM--1 GB or more is recommended
• Disk Space--3.82 GB or more is recommended

Other Hardware:

• CD/DVD ROM Drive--required only when installed from a CD/DVD
• SXGA Monitor--XGA (1280 X 1024) or higher-resolution video adapter and monitor

3.2 Supported Operating Systems

You can install CA ARCserve Central Protection Manager on computers running the following operating systems:

• Windows Server 2008 R2 (x64)
• Windows Server 2008 R2 (x64) SP1

3.3 Supported Operating Systems for CA ARCserve D2D Servers

For a complete list of supported operating systems for CA ARCserve D2D servers, see the Compatibility Matrix on the CA Support website.

To access the CA ARCserve D2D Compatibility Matrix, click the link listed below to open the CA ARCserve D2D Support website, then click Compatibility Matrix in the Support for r16 (Windows) drop-down list.

https://support.ca.com/prodinfo/arcserved2d

3.4 Supported Operating Systems for CA ARCserve Backup Servers

For a complete list of supported operating systems for CA ARCserve Backup servers, see the CA ARCserve Backup Readme on the CA Support website.

To access the CA ARCserve Backup Readme, click the link listed below to open the CA ARCserve Backup Support website, then select the letter 'R' in the All Documentation section and click the View HTML link for the CA ARCserve Backup Readme.

https://support.ca.com/cadocs/0/CA%20ARCserve%20%20Backup%20r16-ENU/Bookshelf.html

3.5 Minimum Software Requirements

The minimum software requirements for CA ARCserve Central Protection Manager servers are as follows:

• CA ARCserve Central Protection Manager Database: CA ARCserve Central Protection Manager requires one of the following database applications:

  • Microsoft SQL Server 2012 Express/Web/Standard/Enterprise
  • Microsoft SQL Server 2008 R2 Express Edition
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2005 SP3
  • Microsoft SQL Server 2005 SP4
• Internet Browser: CA ARCserve Central Protection Manager supports the following browsers:

  • Internet Explorer 8.0 or later
  • Mozilla Firefox 3.5.3 or later
  • Google Chrome 3.0.195.27 or later
• Adobe Flash Player: CA ARCserve Central Protection Manager requires Adobe Flash Player version 10.2.152.26 or later

4.0 Known Issues

The following list provides information about issues known to exist in this release of CA ARCserve Central Protection Manager.

• A blank browser window can appear when you log in to the application after upgrading CA ARCserve Central Applications to this update release. This behavior occurs when the browser window was open and logged in to the application before you applied this update release. To correct this behavior, delete the browser cache and then reload the page.
• The first-time that you open CA ARCserve Central Protection Manager or launch CA ARCserve D2D from the application, a blank page with a warning message appears. To correct this problem, reload the page.
• The application does not support importing vCenter servers using VMware Linked mode. To protect all vCenter server instances in your Linked Mode group, add each vCenter server instance individually.
• D2D Deployment fails if CA ARCserve D2D r16 was uninstalled from a node before deploying CA ARCserve D2D to that node. The deployment fails because the previous driver was not removed from the target node. To deploy CA ARCserve D2D to the node, uninstall the driver from the target node by doing the following:

  1. From the Start menu, select Run.
  2. Enter "regedit" and click OK to open the Registry Editor.
  3. Select HKEY_LOCAL_MACHINE from the File menu in the Registry Editor and open the SYSTEM file.
  4. Delete "ARCFlashVolDrv" from "LowerFilters" in the following entries:

     Important! The "LowerFilters" registry key may also contain other Windows driver names. Be sure to delete only the "ARCFlashVolDrv" value from the list. Do not delete the entire registry key or any other driver names from within the key.

     • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{533C5B84-EC70-11D2-9505-00C04F79DEAF}\LowerFilters
     • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}\LowerFilters
  5. Delete the following registry keys:

     • HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\ARCFlashVolDrv
     • HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\eventlog\System\ARCFlashVolDrv
  6. Close the Registry Editor and restart the node.
• After you click the Manage option (located on the upper right corner of the CA ARCserve D2D home page) to manage another CA ARCserve D2D node, you cannot log out of the managed node. You will discover this behavior the next time you log in to CA ARCserve D2D from the CA ARCserve Central Protection Manager Node screen: The CA ARCserve D2D home page for the node that you managed last opens.

  To correct this problem, close all CA ARCserve D2D and CA ARCserve Central Protection Manager windows and then log in to CA ARCserve Central Protection Manager.

• The Copy link on the D2D Deployment License Agreement dialog does not let you copy the CA ARCserve D2D End User License Agreement to the clipboard. You can encounter this problem on Firefox and Chrome browsers. To copy the CA ARCserve D2D End User License Agreement to the clipboard, click in the license content, select all of the text, and then do one of the following:

  • Firefox browsers--From the Edit menu, click Copy.
  • Chrome browsers--From the Customize and Control Google Chrome menu, click Copy.
• When you upgrade CA ARCserve D2D r15 to r16 and then perform a full CA ARCserve D2D data synchronization, CA ARCserve D2D omits r15 data and generates r16 data for your reports.
• When you import nodes from a file, the Import Nodes from a File dialog displays C:\fakepath\[set the File Name variable] instead of the real location of the file. The real location is not displayed due to HTML 5 (security) standards. This behavior occurs on Chrome, Internet Explorer 8, and Internet Explorer 9 browsers.

  To display the real location of the file on Internet Explorer 8 and Internet Explorer 9 browsers, open Internet Options, click Security, specify a Zone, click Custom Level, scroll to the Miscellaneous section, and enable Include local directory path when uploading files to a server. Chrome does not contain a mechanism that lets you view the real location of the file.

• The following known issues occur for Global Dashboard (GDB) nodes, branch servers:

  • When you load or refresh the Node screen, the total number of nodes do not include the branch servers.
  • When you apply a GDB node filter, the total number of nodes include all branch servers and the total number of filters do not. (Although, the number of filters may include some but not all branch servers.)

    Note: If you refresh the screen, the number of branch servers is removed from the total number of nodes and the total number of filters.

• When you sort the View Logs list by the name of the Module, the application sorts the list based on a predetermined sort order for the specific language.
• Participants in the Beta and Release Candidate testing program must uninstall the Beta or Release Candidate version of CA ARCserve Central Protection Manager before installing the General Availability version. In addition, when you install the General Availability version of the application on a computer where a Beta or Release Candidate version was installed, specify the Overwrite existing database option on the Database Settings dialog as you perform the installation.
• When you try to deploy CA ARCserve D2D to a remote node from the CA ARCserve D2D Home page, a message may appear that indicates that the user name, password, or both specified for the target node is not correct. This problem occurs only when you log in to CA ARCserve D2D from the CA ARCserve Central Protection Manager Node screen.

  Solution: Open a browser window and log in directly to the CA ARCserve D2D node using the following URL:

  http://<hostname>:<port>.
  

  From the new browser window, you can deploy CA ARCserve D2D to the target node without encountering the error message.

• To help ensure that the Node Explorer on the Restore screen can display and filter nodes, expand each of the node groups the first time that you use the Restore screen. As a best practice, expand all of the node groups before you apply node filters.
• After you click the Manage option to manage another CA ARCserve D2D node, you cannot log out of the managed node. The Manage Option is located on the upper right corner of the CA ARCserve D2D home page. You will discover this behavior the next time you log in to CA ARCserve D2D from the CA ARCserve Central Protection Manager Node screen: The CA ARCserve D2D home page for the node that you managed last opens.

  To correct this problem, close all CA ARCserve D2D and CA ARCserve Central Protection Manager windows and then log in to CA ARCserve Central Protection Manager.

• To restore data to virtual machines that are implemented using Unified Extensible Firmware Interface (UEFI), ESXi Server 5.0 must be the hypervisor that is installed in the virtual environment. When ESXi Server 5.0 is not installed in the virtual environment, the recovery fails and error messages will appear.
• When upgrading from CA ARCserve Central Applications r16 GA (general availability release), r16 Update 1, or r16 Update 4 to this update, and the download server is configured as a Staging Server, verify that CA ARCserve Central Applications r16 Update 5 is installed on the Staging Server before you use the Update utility to upgrade CA ARCserve Central Applications to r16 Update 5.
• The Merge Failure alert option is not applied to policies on D2D nodes under the following conditions:

  • The CA ARCserve Central Protection Manager server is running r16 Update 5 and the CA ARCserve D2D nodes are running the r16 GA release, Update 1, Update 2, Update 3, or Update 4.
  • The policy is then created or updated on the Protection Manager server and includes the (new) Merge Failure alert option, and then the D2D nodes are upgraded to r16 Update 5.

  To correct this behavior, update and save the policy on the Protection Manager server. When you save the policy, Protection Manager applies the policy changes to the nodes automatically.

• If you are using Google Chrome as your browser and you click a link from any of the Support and Community Access dialogs and no link opens, perform the following tasks to enable the link:

  1. Verify if there is a pop-up blocked icon displayed in the URL section.
  2. Click the icon and select the "Always allow pop-ups from <YOURSERVERNAME>" option.
  3. Restart Google Chrome. The links from CA ARCserve D2D should open successfully.
  4. If the data is still not shown in the correct format, check if RSS extension for the Google Chrome browser is installed or not.
  5. If not installed, download and install the RSS extension for the Google Chrome browser and reopen the links.
• Remote deployment of CA ARCserve D2D r16 to a Windows XP system can fail with error: Failed to get installation status feedback from the remote target host.

  Symptom:

  A timeout error or a bad network connection can cause this failure. The XP system shows the CA ARCserve D2D installation is complete but the reboot fails. You cannot reboot the system manually. Therefore, a hard reboot is required. This problem is a known issue with Windows XP.

  Solution:

  Apply the following Microsoft patches before deploying CA ARCserve D2D or install CA ARCserve D2D locally on a Windows XP system:

  • Windows stops responding during Windows XP shut down
  • A Windows XP-based computer stops responding during standby or hibernation operations or when you try to use the Shut Down command
• From the CA ARCserve Central Applications Service Properties dialog, an error message displays when you change the "Log on as" account from the administrators group to an account in a different group.
• Intermittent failures in backup, restore, merge, and other operations are observed if a network share on a "HP StorageWorks D2D4106" device is used as the backup destination for CA ARCserve Central Protection Manager. It is not recommended to use this device for the backup destination.
• For uncompressed and unencrypted backups, it may not be possible to resume the merge after pausing it. CA Technologies is in the process of resolving this issue.

5.0 Fixed Issues

The following list identifies the items fixed in the current release of CA ARCserve Central Protection Manager. If you do not see a specific fix listed in this section, contact CA Support for more information.

Export Nodes to CSV Files:

• When you use the Export option to export the node information to a CSV file, the password is now encrypted. Consider the following scenarios when you view the CSV file:

  Note: Originally, the CSV file contained three columns: "Node Name", "User Name", "Password". This fix now includes a fourth column where it contains a True or False status of whether the password was encrypted or not.

  • When you change a password for a particular node; you can also change the password in the file, however it is required that you change the fourth column to False.
  • When you create a new CSV file (not using CA ARCserve Central Protection Manager), the fourth column for all nodes must equal to False.
  • If you export a file from the Update 6 release and import the file to the Update 7 release, then you must add the fourth column to the exporting CSV file with the value of False.

6.0 Language Certifications

For CA ARCserve Central Protection Manager, this release has been translated into the following languages, in addition to the English release:

• Brazilian-Portuguese
• French
• German
• Japanese
• Simplified Chinese
• Spanish
• Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

7.0 Contact CA Technologies

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

• Online and telephone contact information for technical assistance and customer services
• Information about user communities and forums
• Product and documentation downloads
• CA Support policies and guidelines
• Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.

7.1 CA ARCserve Central Applications Support Links

Support Links for CA ARCserve Central Applications:

CA Support Online offers a rich set of resources for resolving your technical issues and provides easy access to important product information. With CA Support, you have easy access to trusted advice that is always available. The following links let you access the various CA Support sites that are available:

• Understanding your Support--The following link provides information about maintenance programs and support offerings, including terms and conditions, claims, service-level objectives (SLO), and service hours.

  https://support.ca.com/prodinfo/centappssupportofferings

• Registering for Support--The following link takes you to the CA Support Online registration form which is used to activate your product support.

  https://support.ca.com/prodinfo/supportregistration

• Accessing Technical Support--The following link takes you to the One-Stop Product Support page for CA ARCserve Central Applications.

  https://support.ca.com/prodinfo/arccentapps

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