CA ARCserve® Central Virtual Standby r16 Release Notes

1.0 Welcome

2.0 Features
2.1 Features Included with Update 4
2.2 Features Included with Update 5
2.3 Features Included with Update 6

3.0 System Information
3.1 System Requirements
3.2 Supported Operating Systems
3.3 Supported Hypervisors
3.4 Supported Operating Systems for CA ARCserve D2D Servers
3.5 Minimum Software Requirements
3.6 Application Recovery Support
3.7 Supported Disks

4.0 Known Issues

5.0 Limitations

6.0 Language Certifications

7.0 Contact CA Technologies
7.1 CA ARCserve Central Applications Support Links

1.0 Welcome

Welcome to the CA ARCserve Central Virtual Standby Release Notes file. This document contains the following information relating to use of CA ARCserve Central Virtual Standby:

• System requirements, operating system support, application recovery support, and other information you may need to know prior to installation of this product.
• A list of known issues and limitations that you should be aware of before you use this product.

Note: For information about system requirements, supported operating systems, known issues, and so on for CA ARCserve D2D, see the CA ARCserve D2D Release Notes.

For more information about CA ARCserve Central Applications updates, click on the applicable link:

• Update 4 Release Notes
• Update 5 Release Notes
• Update 6 Release Notes
• Update 7 Release Notes
• Update 8 Release Notes

2.0 Features

CA ARCserve Central Virtual Standby includes features, functionalities, and capabilities that let you do the following:

• Convert CA ARCserve D2D recovery points to VMware Virtual Disk (VMDK) and Microsoft Virtual Hard Drive (VHD) file formats based on a schedule.
• Store recovery point snapshots, which resemble CA ARCserve D2D recovery points, on hypervisor systems.
• Power on virtual machines manually or automatically using the VMDK or VHD files in the event a disaster occurs on CA ARCserve D2D servers, or if you simply want to offline CA ARCserve D2D source servers for maintenance.
• Push conversion policies to CA ARCserve D2D servers.
• Perform virtual to physical (V2P) disaster recovery from virtual machines to the original hardware or to different hardware using the recovery point snapshots.
• Integrate CA ARCserve Central Virtual Standby with CA ARCserve Central Protection Manager, CA ARCserve Central Reporting, and CA ARCserve Central Host-Based VM Backup to leverage the features and capabilities of each of the applications.

2.1 Features Included with Update 4

Note: CA ARCserve Central Virtual Standby does not contain Update 1, Update 2, and Update 3. We are starting with Update 4 to synchronize the names of the updates with CA ARCserve D2D.

CA ARCserve Central Virtual Standby r16 Update 4 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, you must upgrade to CA ARCserve D2D r16 Update 4. However, if you decide not to, the old features are still supported.

• CA ARCserve D2D integration--CA ARCserve Central Applications integrate with the CA ARCserve D2D r16 general availability release, r16 Update 1, r16 Update 2, and r16 Update 3.

  Note: To manage and protect nodes running CA ARCserve D2D r16 Update 4, you must install the Update 4 version of this application on the CA ARCserve Central Applications server.

• Redesigned toolbar--The Node screen includes a redesigned toolbar that helps to simplify the process of performing node-related tasks.
• Redesigned Node screen--The Node screen contains new fields that help to simplify the process of managing and monitoring Virtual Standby jobs. When you hover or roll your mouse over a field, the Node screen now displays information about in-progress jobs (Job field), completed jobs (Status field), and conversion results (Last Conversion Result and Last Conversion Time fields). In addition, the Node screen now provides you with summary information about the latest Virtual Standby job that completed successfully or unsuccessfully.
• Pause and resume heartbeats--You can now pause and resume one or more heartbeats simultaneously from the Virtual Standby server. You can pause and resume heartbeats at the node level and the group level. It is no longer necessary to log in directly to the nodes to pause and resume heartbeats.
• Pause and resume Virtual Standby jobs--You can now pause and resume one or more Virtual Standby jobs simultaneously from the Virtual Standby server. This enhancement lets you pause and resume Virtual Standby jobs at the group level or the node level. It is no longer necessary to log in directly to the nodes to pause and resume Virtual Standby jobs.
• Virtual Standby Status Monitor--You can now view the status of in-progress Virtual Standby jobs directly from the Node screen. Optionally, the Virtual Standby Status Monitor lets you cancel in-progress Virtual Standby jobs. It is no longer necessary to log in directly to the nodes to view the status of in-progress jobs or to cancel jobs.
• Restoring data--The restore process was modified to simplify the process of restoring data. The Restore option was removed from the Navigation bar. You now start the restore process by doing one of the following:

  • Click the node on the Node screen and then click Restore on the pop-up menu.
  • Click the check box next to the node on the Node screen and then click Restore on the toolbar.
• Copy policies--You can now copy existing policies and save them as new policies. This capability simplifies the process of creating new policies.
• Navigation bar--The Navigation bar enhanced to demonstrate the following behavior:

  • You can now resize the Navigation bar on the user interface.
  • When you click the tab to log in to a different Central Application, the other application now opens in a new window.
  • When you remove a tab from the Navigation bar, a message now displays to confirm that you want to remove the tab.
• Hide or Unhide columns--You can now hide or unhide columns from the Node screen. Hover your mouse over the column name to display the drop-down icon. Click Columns from the drop-down menu to display the list of columns that are displayed on the Node screen. Simply check the column name that you want to hide or uncheck to display the column.

2.2 Features Included with Update 5

CA ARCserve Central Virtual Standby r16 Update 5 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, upgrade to CA ARCserve D2D r16 Update 5. If you do not upgrade to Update 5, the features from previous updates and releases are still supported.

• The policy deployment process was enhanced to simplify the following tasks:

  • Filter nodes that are based on the group name or node name on the Assign/Unassign Policy dialog.
  • Navigate from page to page using a paging toolbar on the Assign/Unassign Policy dialog.
• The node management process was enhanced to simplify the following tasks:

  • Update one or more nodes simultaneously on the Node screen. You can now update nodes using the following methods:

    • From the Nodes list, select the nodes that you want to update, right-click the nodes and then click Update Nodes on the pop-up menu.
    • From the Groups list, right-click a node group and click Update Nodes on the pop-up menu.
  • Filter nodes that are based on the group name on the Add Group dialog.
  • Filter nodes that are based on the host name of the node on the Add Group dialog.
  • Navigate from page to page using a paging toolbar on the Add Group dialog.
• This update release now lets you protect Microsoft SQL Server 2012 databases. Support includes the Express, Web, Standard, Business Intelligence, and Enterprise versions of Microsoft SQL Server 2012.
• This update release now lets you host the CA ARCserve Central Protection Manager database using Microsoft SQL Server 2012. Support includes the Express, Web, Standard, Business Intelligence, and Enterprise versions of Microsoft SQL Server 2012.
• This update release now supports the following hypervisors:

  • VMware ESXi 5.0 Update 1
  • VMware vCenter 5.0 Update 1
• With this update release, the application lets you back up virtual machines using VMware VDDK 5.0 Update 1.

2.3 Features Included with Update 6

CA ARCserve Central Virtual Standby r16 Update 6 includes the following feature enhancements and updates:

Note: To ensure that the following features are available to you, upgrade to CA ARCserve D2D r16 Update 6. If you do not upgrade to Update 6, the features from previous updates and releases are still supported.

• The node management process was enhanced to simplify the following tasks:

  • The ability to view the status of the policy deployment job displayed in the Policy column.
  • You can now power on virtual machines directly from the application. Use the Standby VM button located on the Node toolbar.
  • You can now update multiple nodes simultaneously using the existing credentials or specifying new credentials. You can also force the server to manage the selected nodes.
  • The "Unassigned" node group is now called "Nodes without a policy" and the "Ungrouped" node group is now called "Nodes without a group".
• You can now open a Live Chat session with CA Technologies Technical Support representatives from all of the screens. The link is located at the bottom right corner of the screens.

  Live Chat provides real-time monitoring and live help/support. Live Chat lets you optimize intelligent conversation between you and the CA ARCserve Central Applications Technical Support team. The chat allows you to address your concerns and questions immediately while still maintaining access to the product. Upon completion of the chat session, you can send a transcript of the chat to your email address.

  Note: You may need to add the Live Chat link to your Trusted sites.

• CA ARCserve Central Virtual Standby now supports VMware vSphere Storage Appliance (VSA). Virtual Standby can now create standby virtual machines on VSA datastores. Virtual Standby can perform a virtual to physical (V2P) of a standby virtual machine created on a VSA datastore.

3.0 System Information

The following sections provide information about the minimum system requirements for CA ARCserve Central Virtual Standby.

3.1 System Requirements

The minimum system requirements for CA ARCserve Central Virtual Standby are as follows:

• CPU--1 GHz or higher processor is recommended
• RAM--1 GB or more is recommended

  Note: To perform virtual to physical recoveries (V2P), at least 1 GB or more RAM is required on the computer you are recovering.

• Disk Space--900 MB or more is recommended

Other Hardware:

• CD/DVD ROM Drive--required only when installed from a CD/DVD
• SXGA Monitor--XGA (1280 X 1024) or higher-resolution video adapter and monitor

3.2 Supported Operating Systems

You can install CA ARCserve Central Virtual Standby on computers running the following operating systems:

• Windows Server 2008 R2 (x64)
• Windows Server 2008 R2 (x64) SP1

Note: For a complete list of the operating systems supported for the Virtual Standby Monitor Server, see CA ARCserve D2D Compatibility Matrix on the CA Support website.

3.3 Supported Hypervisors

You can deploy CA ARCserve Central Virtual Standby with the following hypervisors:

• Microsoft Hyper-V:

  • Windows Server 2008 SP2 Hyper-V
  • Windows Server 2008 R2 Hyper-V
  • Windows Server 2008 R2 SP1 Hyper-V
  • Windows Hyper-v Server 2008 SP2
  • Windows Hyper-v Server 2008 R2
  • Windows Hyper-v Server 2008 R2 SP1
• VMware ESX Server:

  • ESX Server 4.0, 4.0 Update1, 4.0 Update 2, 4.0 Update 3, or 4.0 Update 4
  • ESXi Server 4.0, 4.0 Update1, 4.0 Update 2, 4.0 Update 3, or 4.0 Update 4
  • ESX Server 4.1, 4.1 Update 1 or 4.1 Update 2
  • ESXi Server 4.1, 4.1 Update 1 or 4.1 Update 2
  • ESXi Server 5.0 or 5.0 Update 1
• VMware vCenter Server:

  • vCenter Server 4.0, 4.0 Update1, 4.0 Update 2, 4.0 Update 3, or 4.0 Update 4
  • vCenter Server 4.1, 4.1 Update 1 or 4.1 Update 2
  • vCenter Server 5.0 or 5.0 Update 1

3.4 Supported Operating Systems for CA ARCserve D2D Servers

For a complete list of supported operating systems for CA ARCserve D2D servers, see the Compatibility Matrix on the CA Support website.

To access the CA ARCserve D2D Compatibility Matrix, click the link listed below to open the CA ARCserve D2D Support website, then click Compatibility Matrix in the Support for r16 (Windows) drop-down list.

https://support.ca.com/prodinfo/arcserved2d

3.5 Minimum Software Requirements

The minimum software requirements for CA ARCserve Central Virtual Standby servers are as follows:

• Internet Browser: CA ARCserve Central Virtual Standby supports the following browsers:

  • Internet Explorer 8.0 or later
  • Mozilla Firefox 3.5.3 or later
  • Google Chrome 3.0.195.27 or later
• Adobe Flash Player: CA ARCserve Central Virtual Standby requires Adobe Flash Player version 10.2.152.26 or later

3.6 Application Recovery Support

CA ARCserve Central Virtual Standby lets you recover the following application data:

• Microsoft Exchange Server:

  • Microsoft Exchange Server 2003 SP1 Standalone
  • Microsoft Exchange Server 2007 Standalone/Cluster Continuous Replication (CCR) configuration
  • Microsoft Exchange Server 2010 Standalone/Database Availability Group (DAG) configuration
• Microsoft SQL Server:

  • Microsoft SQL Server 2005 Express/Standard/Workgroup/Enterprise
  • Microsoft SQL Server 2008, SQL Server 2008 R2 Express/Web/Standard/Workgroup/Enterprise
  • Microsoft SQL Server 2012 Express/Web/Standard/Enterprise

Note: For more information about service pack level support for operating systems and applications refer to the CA ARCserve D2D Compatibility Matrix.

3.7 Supported Disks

Different types of disks are supported for the CA ARCserve Central Virtual Standby backup source. The following table lists the types of disks that are supported for each function.

4.0 Known Issues

The following list provides information about issues known to exist in this release of CA ARCserve Central Virtual Standby.

• A blank browser window can appear when you log in to the application after upgrading CA ARCserve Central Applications to this update release. This behavior occurs when the browser window was open and logged in to the application before you applied this update release. To correct this behavior, delete the browser cache and then reload the page.
• When you log in to D2D directly from the Virtual Standby application server immediately after you upgrade to Virtual Standby Update 4, the Virtual Standby tab may not display correct status information on Internet Explorer browsers. To correct this behavior, close all Internet Explorer browser windows, delete all browsing history and cache, and then check the status information on the Virtual Standby tab.
• The first-time that you open CA ARCserve Central Virtual Standby or launch CA ARCserve D2D from the application, a blank page with a warning message can appear. To correct the problem, reload the page.
• The application does not support importing vCenter servers using VMware Linked mode. To protect all vCenter server instances in Linked Mode groups, add each vCenter server instance individually.
• The application does not support configuring Windows Server 2008 SP1 systems as Hyper-V servers.
• The application does not support converting recovery points to Hyper-V format when the system volume or the boot volume on the source computer resides on dynamic disks.
• When a standby virtual machine resides in a network that uses IP segmentation that is different from the source server, after you power on the recovery point snapshot, log in to the VM and configure the correct IP address (on the standby virtual machine).
• The application does not support creating policies that let you define the quantity of dynamic RAM used by the virtual machines that you are protecting on Windows 2008 R2 SP1 Hyper-V Server systems.
• The application does not support protecting source servers running Windows XP that are configured using SCSI disks. The application cannot power on the recovery point snapshots and retrieve all of the SCSI disks configured on the source server.
• After you click the Manage option to manage another CA ARCserve D2D node, you cannot log out of the managed node. The Manage option is located on the upper right corner of the CA ARCserve D2D home page. You will discover this behavior the next time you log in to CA ARCserve D2D from the CA ARCserve Central Virtual Standby Node screen: The CA ARCserve D2D home page for the node that you managed last opens.

  To correct this problem, close all CA ARCserve D2D and CA ARCserve Central Virtual Standby windows and then log in to CA ARCserve Central Virtual Standby.

• Localized versions of CA ARCserve Central Virtual Standby may display truncated text in right-click pop-up menus on the Node screen. To correct this problem, delete the browser cache (temporary Internet files), refresh the screen, and try again.
• When you import nodes from a file, the Import Nodes from a File dialog displays C:\fakepath\[set the File Name variable] instead of the real location of the file. The real location is not displayed due to HTML 5 (security) standards. This behavior occurs on Chrome, Internet Explorer 8, and Internet Explorer 9 browsers.

  To display the real location of the file on Internet Explorer 8 and Internet Explorer 9 browsers, open Internet Options, click Security, specify a Zone, click Custom Level, scroll to the Miscellaneous section, and enable Include local directory path when uploading files to a server. Chrome does not contain a mechanism that lets you view the real location of the file.

• Hyper-V integration services are not installed on CA ARCserve D2D nodes that were imported from CA ARCserve Central Host-Based VM Backup. The integration services are required when CA ARCserve Central Virtual Standby is configured to store the recovery point snapshots on the Hyper-V server.

  Solution: Install Hyper-V Integration Services using the Hyper-V Manager Console after the Virtual Standby virtual machine boots from the recovery point snapshot.

• CA ARCserve D2D licensing error email messages occur under the following scenario:

  • CA ARCserve Central Virtual Standby was uninstalled and then reinstalled.
  • The CA ARCserve D2D nodes that you were protecting before you uninstalled CA ARCserve Central Virtual Standby were added using the Node screen.
  • The policy was redeployed to the nodes.

  If you receive email messages that indicate that licensing errors occurred on the nodes, you can ignore the messages.

• When you sort the View Logs list by the name of the Module, the application sorts the list based on a predetermined sort order for the specific language.
• Participants in the Beta and Release Candidate testing program must uninstall the Beta or Release Candidate version of CA ARCserve Central Virtual Standby before installing the General Availability version.
• When you try to deploy CA ARCserve D2D to a remote node from the CA ARCserve D2D Home page, a message may appear that indicates that the user name, password, or both specified for the target node is not correct. This problem occurs only when you log in to CA ARCserve D2D from the CA ARCserve Central Virtual Standby Node screen.

  Solution: Open a browser window and log in directly to the CA ARCserve D2D node using the following URL:

  http://<hostname>:<port>.
  

  From the new browser window, you can deploy CA ARCserve D2D to the target node without encountering the error message.

• CA ARCserve Central Virtual Standby does not support performing V2P recoveries from the current state for the nodes that were imported from CA ARCserve Central Host-Based VM Backup in a powered on state. Instead you can use any snapshot other than the current state.
• CA ARCserve Central Virtual Standby does not support performing V2P recoveries on nodes that were imported from CA ARCserve Central Host-Based VM Backup in a powered off state.
• When you perform a V2P recovery using the current snapshot, a message may appear that indicates the following:

  Failed to get select Recovery Point information.
  

  This behavior occurs when you perform a V2P recovery using the latest snapshot and a conversion job for the node did not complete after the Virtual Standby policy was redeployed to the node.

  Solution:

  1. Submit a CA ARCserve D2D backup job to capture the current state of the node. Then perform a Bare Metal Recovery of the node.
  2. Power off the Virtual Standby virtual machine and then submit a Virtual Standby conversion job to create a current recovery point snapshot for the node.
• The V2P user interface may not display the latest snapshot. This behavior occurs when you perform a V2P recovery after you complete a V2P recovery from the latest snapshot.

  Solution: Perform the V2P recovery using CA ARCserve D2D.

• To help ensure that the Node Explorer on the Restore screen can display and filter nodes, expand each of the node groups the first time that you use the Restore screen. As a best practice, expand all of the node groups before you apply node filters.
• When you try to power on a Virtual Standby virtual machine from a particular snapshot, the Virtual Standby virtual machine will not power on. In addition, a message similar to the following appears in the Activity Log:

  Failed to create bootable snapshot for session X.
  

  Solution: Delete the Virtual Standby virtual machine and restart the virtual conversion process.

• When you pause a Virtual Standby job, the Activity Log continues to display the event "Virtual Standby job started" even though the Virtual Standby job does not run.
• When you deploy policies to virtual machines that use Unified Extensible Firmware Interface (UEFI), the policy deployment process can fail. This behavior occurs due to a VDDK API limitation, which prevents the mounting of GPT volumes.
• When upgrading from CA ARCserve Central Applications r16 GA (general availability release), r16 Update 1, or r16 Update 4 to this update, and the download server is configured as a Staging Server, verify that CA ARCserve Central Applications r16 Update 5 is installed on the Staging Server before you use the Update utility to upgrade CA ARCserve Central Applications to r16 Update 5.
• When you update the application to Update 5 or later, the licensed machine or ESX server is duplicated. To resolve this problem, delete the machine that contains the FQDN host name from the License Management screen.
• If you are using Google Chrome as your browser and you click a link from any of the Support and Community Access dialogs and no link opens, perform the following tasks to enable the link:

  1. Verify if there is a pop-up blocked icon displayed in the URL section.
  2. Click the icon and select the "Always allow pop-ups from <YOURSERVERNAME>" option.
  3. Restart Google Chrome. The links from CA ARCserve D2D should open successfully.
  4. If the data is still not shown in the correct format, check if RSS extension for the Google Chrome browser is installed or not.
  5. If not installed, download and install the RSS extension for the Google Chrome browser and reopen the links.

5.0 Limitations

The following list provides limitations that are known to exist in this release of CA ARCserve Central Virtual Standby.

• In VMware ESX Server environments that are configured in a storage area network (SAN), the application copies only the first, full backup session to the ESX Server system using the SAN. For all subsequent full and incremental backups, the application copies the converted backup sessions using the LAN. The application behaves in this manner due to a VMware limitation. For more information, see the VMware website.
• Due to a VMware limitation, CA ARCserve Central Virtual Standby cannot create virtual machines on ESXi Server systems using a free license. To create virtual machines, a purchased license is required.
• Due to a known VMware limitation, errors in the Activity Log appear in English when the Location is set to a non-English locale.
• Due to a VDDK API limitation, CA ARCserve Central Virtual Standby cannot support the UEFI (Unified Extensible Firmware Interface) system, therefore when you deploy a policy to a UEFI system, deployment fails.
• Due to a VMware limitation, CA ARCserve Central Virtual Standby does not support virtual standby of Windows 8/Windows Server 2012 to ESX versions older than 5.1.

6.0 Language Certifications

For CA ARCserve Central Virtual Standby, this release has been translated into the following languages, in addition to the English release:

• Brazilian-Portuguese
• French
• German
• Japanese
• Simplified Chinese
• Spanish
• Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

7.0 Contact CA Technologies

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

• Online and telephone contact information for technical assistance and customer services
• Information about user communities and forums
• Product and documentation downloads
• CA Support policies and guidelines
• Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.

7.1 CA ARCserve Central Applications Support Links

Support Links for CA ARCserve Central Applications:

CA Support Online offers a rich set of resources for resolving your technical issues and provides easy access to important product information. With CA Support, you have easy access to trusted advice that is always available. The following links let you access the various CA Support sites that are available:

• Understanding your Support--The following link provides information about maintenance programs and support offerings, including terms and conditions, claims, service-level objectives (SLO), and service hours.

  https://support.ca.com/prodinfo/centappssupportofferings

• Registering for Support--The following link takes you to the CA Support Online registration form which is used to activate your product support.

  https://support.ca.com/prodinfo/supportregistration

• Accessing Technical Support--The following link takes you to the One-Stop Product Support page for CA ARCserve Central Applications.

  https://support.ca.com/prodinfo/arccentapps

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