Troubleshooting CA ARCserve Central Virtual Standby › Backup and Recovery Jobs Using the hotadd Transport Mode Cannot Mount Disks

Backup and Recovery Jobs Using the hotadd Transport Mode Cannot Mount Disks

Valid on Windows platforms.

Symptom:

Backup and recovery jobs that use the hotadd transport mode cannot mount disks to the source node or the monitor server. In addition, the following message appears in the Activity Log:

Failed to open VMDK file %1!s!. Please refer to debug log AFBackend.Log for more detail. Contact technical support.

Solution:

To correct this problem, do the following:

1. Open VMware vSphere Client.

   Log in to the ESX Server system or the vCenter Server system using administrative credentials.

2. Select the proxy virtual machine and edit the settings for the proxy virtual machine.
3. Remove the hotadd disks from the proxy system, if disks were attached during the conversion job.
4. Resubmit the job.