Using CA ARCserve D2D › How to Install CA ARCserve D2D Updates › Troubleshooting Update Issues › Failed to Download CA ARCserve D2D Updates

Failed to Download CA ARCserve D2D Updates

If you are not able to download CA ARCserve D2D updates, follow these steps:

1. From the CA ARCserve D2D home page, click View Logs and read the error message.
2. Verify that you have a good network connection.
3. Verify that there is enough disk space.
4. From the CA ARCserve D2D installation home path, access the Logs folder (D2D Updates.log).
5. Check the log entries for detailed error messages.

   If necessary, you can change the debug level to read the error message in detail. Perform the following to change the debug level:

   • From the CA ARCserve D2D installation home path, click Update Manager, and access the D2DPMSettings configuration file
   • Change the DebugLevel setting from 3 (default value) to 4.

     A higher debug level value provides more detailed information in the debug log.

If the problem persists, use Live Chat to contact CA Support. Live Chat lets you optimize intelligent conversation between you and the CA ARCserve D2D Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.