Error Code

Description

Action

0

Install Successfully.

No action is required.

3010

A restart is required to complete the install.

Restart your system.

90000

Failed to extract the setup package. The possible reasons include:

1. Not enough free disk space.

2. Input parameter is invalid.

3. The setup package is invalid.

Free up disk space, verify the input parameter is valid, or verify the setup package is valid.

0xE1010103

Cannot create the single instance event using WinAPI.

Reboot the system and try again.

0xE1010104

Cannot init the installer to write log file using WinAPI.

Verify that the system temp folder exists (for example, C:\Windows\temp)

0xE1010105

Another installer is already running and two or more instances cannot run at the same time.

Wait for the other installer to complete and try again.

0xE1010107

Cannot find the resource file. The package is invalid.

Verify that your update package executable file is the same as the file on the CA server.

0xE1010108

Cannot find the configuration inf file. The package is invalid.

Verify that your update package executable file is the same as the file on the CA server.

0xE1010109

Cannot find the configuration XML file. The package is invalid.

Verify that your update package executable file is the same as the file on the CA server.

0xE101010B

Cannot load the resource file. The package is invalid.

Verify that your update package executable file is the same as the file on the CA server.

0xE101010C

The input parameter is invalid.

Verify that the input parameter is valid.

0xE101010D

The current user does not have administrator privileges. Setup cannot continue.

Verify the current user has administrative privileges.

0xE101020A

Cannot parse the configuration XML file. The package is invalid.

Verify the package is valid.

0xE1010501

Setup has detected that this machine does not meet the necessary requirements to install this update. A compatible version of CA ARCserve D2D is not detected.

Note: CA ARCserve D2D is not installed on this machine.

Install a compatible version of CA ARCserve D2D.

0xE1010503

Setup has detected that this machine does not meet the necessary requirements to install this update. The update does not apply to the installed version of CA ARCserve D2D.

Note: CA ARCserve D2D is installed on this machine, but the current update package does not match the installed version of CA ARCserve D2D. For example, if r15/r16 beta/RTM is installed on this machine, and you try to apply r16.0 Update 7, setup will fail because r16.0 update build can only be applied to the CA ARCserve D2D r16 GM build (16.0.1174).

Verify the current update package is compatible with the installed version of CA ARCserve D2D.

0xE1010504

Failed to install update because CA ARCserve D2D has detected that the update is already installed on this machine.

No action is required.

0xE1010505

Setup has detected that this machine does not meet the necessary requirements to install this update. A newer version of the update has already been applied.

No action is required.

0xE1010506

Setup has detected that at least one active job is running on the machine. Setup cannot continue.

Stop all running jobs and try setup again.

0xE1010507

Setup has detected that this machine does not meet the necessary requirements to install this update. Not enough free disk space to install this update.

Free up disk space and try setup again.

0xE1010508

Setup has detected that this machine is currently deploying CA ARCserve D2D to another remote machine.

Finish the deployment and try again to launch this update.

0xE1010509

Setup has detected that this machine is currently creating a boot kit.

Finish the boot kit process and try to launch the update again.

0xE1010512

Setup detected that a reboot is required in a previous installation.

Reboot the system and try to launch the update again.

0xE101050A

Setup detected that CA ARCserve Universal Agent service is running on the target machine.

Stop the CA ARCserve Universal Agent service first and then try to launch the update again.

0xE101050B

Setup cannot stop the CA ARCserve Universal Agent service.

Wait for the active job to complete and then try to launch the update again.