Troubleshooting CA ARCserve D2D › Troubleshooting Update Issues › Unable to Access CA ARCserve D2D After Reboot

Unable to Access CA ARCserve D2D After Reboot

If you are not able to access the CA ARCserve D2D UI, perform the following troubleshooting procedure:

1. From the Add or Remove Programs dialog, click the Add/Remove Windows Components option to access the Windows Components Wizard screen and remove the Internet Explorer Enhanced Security Configuration component.
2. Add the host name URL to the Trusted Sites in Internet Explorer.
3. Adjust the security level in Internet Explorer.

If the problem persists, use Live Chat to contact CA Support. Live Chat lets you optimize intelligent conversation between you and the CA ARCserve D2D Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.