Troubleshooting CA ARCserve D2D › Unable to install/uninstall CA ARCserve D2D if a previous attempt was interrupted

Unable to install/uninstall CA ARCserve D2D if a previous attempt was interrupted

If during an attempt to install or uninstall CA ARCserve D2D, the install/uninstall process was interrupted, you may not be able to successfully continue and complete the process.

For example, any of the following conditions could cause a partial install/uninstall state:

• Your network connection becomes broken while you are installing CA ARCserve D2D from a remote computer.
• Your computer is shut down in middle of install/uninstall process.
• You encounter a power outage during install/uninstall and there is no Uninterruptible Power Supply (UPS).
• You click the Cancel button during CA ARCserve D2D install/uninstall process.

To resolve this problem, perform the following steps:

1. Enter "regedit" in the Run dialog and click OK to open Registry Editor.
2. Locate and delete the following entry:

   "HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D"

3. Use the search option in the Registry Editor to locate and delete all occurrences of the following string:
   • [CA ARCserve D2D for x86]: {97270DB5-DB8F-467F-9C52-1AF57C55EA60}
   • [CA ARCserve D2D for x64]: {611E0884-4C83-4740-A3A9-9EB00D784E8D}
4. Use the search option in the Registry Editor to locate and delete all occurrences of the string “CA ARCserve D2D”under the following key:

   HKEY_CLASSES_ROOT\Installer\Products

   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

5. From the command line, delete the service by entering the following commands:

   sc delete ShProvd

   sc delete CASAD2DWebSvc

6. Reboot the computer and re-attempt the installation/uninstallation of CA ARCserve D2D.