Arcserve RHA Troubleshooting › Unable to Create Shadow Copy Error for VHD Mount Point

Unable to Create Shadow Copy Error for VHD Mount Point

Symptom:

I am unable to create shadow copy while synchronization when the VHD mount point coexists with other directories as the root directory.

Solution:

The problem is because there could be more than one root directory and the directories are in more than one volume. In this case, if any of the volumes are from a VHD file and the others are not, then the scenario cannot run as it cannot create a shadow copy set.

Perform the following steps to resolve the issue:

1. Open the ws_rep.cfg and modify the following parameters:

   DirSnapshotWithVSS = False 
   

2. Run the scenario again.