Install, Upgrade and Uninstall Arcserve RHA › Uninstall Arcserve RHA

Uninstall Arcserve RHA

Uninstalling Arcserve RHA components is performed by a simple and standard activity through the Operating System's Add/Remove Programs in the Control Panel list. You need to uninstall each Arcserve RHA component separately.

• The un-install does not remove the default directory storing the user generated .xmc scenario files that have been set up by the Arcserve RHA Manager. The directories are:
  • CA_INSTALL_LOG
  • INSTALLDIR\ws_co
  • INSTALLDIR\ws_root
  • INSTALLDIR\reports
  • INSTALLDIR\ws_events
  • INSTALLDIR\ws_help
  • INSTALLDIR\ws_scenarios
  • INSTALLDIR\ws_template
• There are two additional methods to uninstall the Arcserve RHA Engine. These methods are best suited for uninstalling previous Engine versions:
  • Using the Remote Installer
  • Using the Setup.exe file
• The following folders are not removed after Arcserve RHA engine uninstallation:
  • INSTALLDIR
  • INSTALLDIR\vm

Uninstall Arcserve RHA for Microsoft Failover Cluster

Uninstalling Arcserve RHA does not delete the Arcserve RHA disk resource and resource type that stores your configuration.

To uninstall completely

1. Delete the Arcserve RHA disk resource from storage
2. Use the cluster command to delete the resource type while the cluster is running.

   cluster.exe restype "Arcserve Disk" /delete
   

You may also delete the resource type from the Microsoft Failover Cluster Manager.

Troubleshooting CAVSSSoftProv Error

Symptom:

I get the following error while installing or uninstalling the RHA engine:

Error 27508. Error installing COM+ application CAVSSSoftProv

Solution:

Do the following:

1. Restart the operating system.
2. Stop the Arcserve RHA Engine service.
3. Run install_engine.bat from the engine root path.
4. Run uninstall_engine.bat from the engine root path.
5. Remove the engine from add/remove programs.
6. Remove COM+ application CAVSSSoftProv application.
7. Reinstall Arcserve RHA Engine.

Troubleshooting RHA Engine Verification Issue

Symptom:

In windows 2008 workgroup server, when the server login user is a local account in the Administrator group, I get the Verification Failed error. I get this error while verifying the RHA engine.

Solution:

To resolve this issue, disable UAC or set the registry entry, LocalAccountTokenFilterPolicy, to 1.

For more information, see article 951016 on microsoft.com.

Troubleshooting Verification Failure when Using the Remote Installer

Symptom:

I get the verification failure error while deploying the Arcserve RHA engine using the Remote Installer.

Solution:

In some setups, the remote WMI requests are disabled and you get the verification failure error. To resolve this error, perform the following steps:

Enable Remote WMI Request

1. On the target server, navigate to Administrative Tools, Computer Management.
2. Expand Services and Applications.
3. Right-click the WMI Control properties.
4. Select the Security tab and click Security.
5. Add the monitoring user (if needed), and then click Remote Enable for the user or group that requests WMI data.
6. Restart the machine or the “Windows Management Instrumentation” service.

If required, perform the following step to allow WMI through firewall.

Allow WMI through Windows firewall

All users (including non-administrators) are able to query WMI data on the local computer. For reading WMI data on a remote server, establish a connection from your management computer to the target server. When the target server is running Windows Firewall (Internet Connection Firewall) like what is shipped with Windows XP and Windows 2003, then you need to tell the firewall to let remote WMI requests to go through. Run the following command on the target computer if it is running a Windows firewall:

netsh firewall set service RemoteAdmin enable

If you still get the “Access is denied.” error, then grant DCOM remote launch and activation permission to the user or group.

Follow these steps:

1. Click Start, Run, and type DCOMCNFG. Click OK.
2. In the Component Services dialog box, expand Component Services, Computers. Right-click My Computer and click Properties.
3. The My Computer Properties dialog box opens.
4. Click the COM Security tab.
5. From the Launch and Activation Permissions section, click Edit Limits.
6. The Launch and Activation Permission dialog opens.
7. Add your name or group in the Groups or user names list if your name or group does not appear.
8. From the Launch Permission dialog box, select your user and group in the Group or user names box.
9. From the Allow column, Permissions for User/Group, select Remote Launch and select Remote Activation. Click OK.