Error Code

Description

Action

0

Install Successfully.

No action is required.

3010

A restart is required to complete the install.

Restart your system.

80000

Setup could not run. Another instance of Setup is running.

Quit and wait for the previous Setup to finish.

80009

The resource DLL is not found in current directory.

Download the package again and run Setup with the new downloaded package.

80015

Setup could not find setup.icf.

Quit and run Setup again.

80016

You must have administrative privileges to install this product.

Run Setup with an administrator account.

80018

Setup package cannot support the operating system on the target host.

Check the supported OS matrixes and use the full package to run Setup.

80031

Setup cannot continue. Setup detected a newer version of Arcserve UDP Agent (Windows) installed on this computer that cannot be upgraded.

Before you can install the current version of this product, you must uninstall the previous version from the target computer.

80032

Setup detected that the same version of Arcserve UDP Agent (Windows) is installed on this computer.

Quit Setup and use the installed product.

80043

The same version, a newer version, or a version of this product that is not supported is installed on the target computer.

Before you can install the current version of this product, you must uninstall the previous version from the target computer.

80044

Setup upgraded critical system files and a restart is required to continue.

Restart the computer and run Setup again.

80046

Internal error. Failed to launch process.

Reboot the machine and run Setup again.

80049

Setup requires Windows XP SP3 or later versions.

Check current OS and the supported OS matrixes.

80050

Arcserve UDP Agent (Windows) cannot be installed on Itanium-based system machines.

Check the supported OS matrixes and run Setup on another machine.

80051

Setup cannot continue. Setup detected jobs running on the target computer.

You must stop all jobs that are running on the target computer and then restart the installation.

80052

The specified installation path is invalid on target host.

Please check the following and try again:

- Use the local disk directory and exclude the floppy disk, cd-rom, and mapped drive.

- The path should not contain any special or non-English characters.

- The path should not have a Read-Only attribute.

80053

There is insufficient amount of free space on the selected drive to complete this installation.

You must free space on the selected drive or specify a different installation path.

80056

Arcserve UDP Agent (Windows) cannot be installed on a Windows Server 2003 machine unless service pack SP1 (or higher) has also been installed.

Install Windows Server 2003 SP1 (or higher) and then run Setup again.

80057

An internal error has occurred. Failed to encrypt information.

Reboot the machine and run Setup again.

80058

An internal error has occurred. Failed to decrypt information.

Reboot the machine and run Setup again.

80060

A computer restart is required. You must restart this computer before installing Arcserve UDP Agent (Windows).

Restart the computer and run Setup again.

80062

The installation failed. When the installation failed and Setup could not get the failed reason.

Check the Setup log file for detailed reason. Reboot the machine the run Setup again.

80063

Setup detected that the Arcserve Universal Agent service is running on the target computer.

To update Arcserve UDP Agent (Windows), stop the Arcserve Universal Agent service before you continue.

80064

Setup is unable to stop the Arcserve UDP Agent Mount Driver Service.

You need to remove the Arcserve UDP Agent Mount Driver Service with the following steps:

1. Find Arcserve UDP Agent (Windows) installation directory.

2. Enter BIN\\Driver directory.

3. Run "UninstallHBADriver.bat".

Upon completion of this operation, you will need to reboot the machine and rerun setup.

80065

Setup has removed the Arcserve UDP Agent Service and requires rebooting the system.

To continue with Setup, you must restart the system now and then rerun Setup.

80066

Failed to install Arcserve UDP Agent Service.

Reboot the machine and run Setup again.

80067

Failed to install Arcserve UDP Agent Volume Driver.

Reboot the machine and run Setup again.

80068

Failed to install Arcserve UDP Agent Mount Driver.

Reboot the machine and run Setup again.

80069

Failed to install Arcserve UDP Agent Interface Driver.

Reboot the machine and run Setup again.

80070

The port number is invalid. It is being used by another program.

Please input a different value.

80071

The port number is invalid.

Specify a value between 1024 and 65535 for the port number.

80072

This port number is reserved for internal use.

Please input a different value for the port number.

80075

Arcserve UDP Agent (Windows) cannot be installed on a Windows XP (X86) machine unless service pack SP3 (or higher) has also been installed.

Install Windows XP SP3 and then run Setup again.

80076

Arcserve UDP Agent (Windows) cannot be installed on a Windows XP (X64) machine unless service pack SP1 (or higher) has also been installed.

Install Windows XP (x64) SP1 and then run Setup again.

80077

Setup has upgraded the Windows Driver Foundation files. To continue with Setup, you must restart the system and then rerun Setup.

Reboot the machine and run Setup again.

80078

Failed to upgrade the Windows Driver Foundation files.

Check the log file for detailed error:

c:\windows\setupapi.log (before VISTA)

c:\windows\inf\setupapi.app.log (Vista or later).

81002

Setup cannot continue because Arcserve Central Applications with a different version has been installed on the target host.

Remove Arcserve Central Applications and run Setup again.

Or, run Setup with the full package.

81007

Failed to install Arcserve UDP RPS Port Sharing Service.

Reboot the machine and run Setup again.

90000

Failed to extract the setup package. The possible reasons include:

1. Not enough free disk space.

2. Input parameter is invalid.

3. The setup package is invalid.

Free up disk space, verify the input parameter is valid, or verify the setup package is valid.

0xE1010103

Cannot create the single instance event using WinAPI.

Reboot the system and try again.

0xE1010104

Cannot init the installer to write log file using WinAPI.

Verify that the system temp folder exists (for example, C:\Windows\temp)

0xE1010105

Another installer is already running and two or more instances cannot run at the same time.

Wait for the other installer to complete and try again.

0xE1010107

Cannot find the resource file. The package is invalid.

Verify that your update package executable file is the same as the file on the Arcserve server.

0xE1010108

Cannot find the configuration inf file. The package is invalid.

Verify that your update package executable file is the same as the file on the Arcserve server.

0xE1010109

Cannot find the configuration XML file. The package is invalid.

Verify that your update package executable file is the same as the file on the Arcserve server.

0xE101010B

Cannot load the resource file. The package is invalid.

Verify that your update package executable file is the same as the file on the Arcserve server.

0xE101010C

The input parameter is invalid.

Verify that the input parameter is valid.

0xE101010D

The current user does not have administrator privileges. Setup cannot continue.

Verify the current user has administrative privileges.

0xE101020A

Cannot parse the configuration XML file. The package is invalid.

Verify the package is valid.

0xE1010501

Setup has detected that this machine does not meet the necessary requirements to install this update. A compatible version of Arcserve UDP Agent (Windows) is not detected.

Note: Arcserve UDP Agent (Windows) is not installed on this machine.

Install a compatible version of Arcserve UDP Agent (Windows).

0xE1010503

Setup has detected that this machine does not meet the necessary requirements to install this update. The update does not apply to the installed version of Arcserve UDP Agent (Windows).

Note: Arcserve UDP Agent (Windows) is installed on this machine, but the current update package does not match the installed version of Arcserve UDP Agent (Windows). For example, if the beta build is installed on this machine, and you try to apply the GM update, setup will fail because the GM update build can only be applied to the GM build not for the beta build.

Verify the current update package is compatible with the installed version of Arcserve UDP Agent (Windows).

0xE1010504

Failed to install update because Arcserve UDP Agent (Windows) has detected that the update is already installed on this machine.

No action is required.

0xE1010505

Setup has detected that this machine does not meet the necessary requirements to install this update. A newer version of the update has already been applied.

No action is required.

0xE1010506

Setup has detected that at least one active job is running on the machine. Setup cannot continue.

Stop all running jobs and try setup again.

0xE1010507

Setup has detected that this machine does not meet the necessary requirements to install this update. Not enough free disk space to install this update.

Free up disk space and try setup again.

0xE1010508

Setup has detected that this machine is currently deploying Arcserve UDP Agent (Windows) to another remote machine.

Finish the deployment and try again to launch this update.

0xE1010509

Setup has detected that this machine is currently creating a boot kit.

Finish the boot kit process and try to launch the update again.

0xE1010512

Setup detected that a reboot is required in a previous installation.

Reboot the system and try to launch the update again.

0xE101050A

Setup detected that Arcserve Universal Agent service is running on the target machine.

Stop the Arcserve Universal Agent service first and then try to launch the update again.

0xE101050B

Setup cannot stop the Arcserve Universal Agent service.

Wait for the active job to complete and then try to launch the update again.