What is the issue?
Arcserve D2D r16 Update 7 added the ability to resume the recovery point merge process if a previous merge job failed or crashed. However, since releasing Update 7 we have determined that if a merge fails or crashes after more than 10% of the merge job has been completed, the recovery point chain may be corrupted resulting in continued backup, merge, and restore errors.
Notes:
Additional information related to merge issues and data corruption can be found in KB article:
http://arcserve-knowledgebase.com/index.php?View=entry&EntryID=4032
What to do?
The AFUtil.exe utility can be used to scan your backup sessions and confirm the integrity of the backed-up data. It is strongly recommended that you access the following KB article to download the utility and then run the utility immediately:
http://arcserve-knowledgebase.com/index.php?View=entry&EntryID=4512
Important! Because this utility performs a complete scan of your backed-up data for the selected recovery point, this can be a time-consuming process. The utility cannot run if other jobs are running at the same time. Verify that the Arcserve UDP Web Service is stopped and that there are no active jobs running.
For more information about this utility, see AFUtil.exe Utility.
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