Troubleshooting Arcserve UDP Agent (Windows) › Troubleshooting Exchange Issues › Failed to Restore Exchange Object (Message, Folder, or Mailbox) to the Original or Alternate Location

Failed to Restore Exchange Object (Message, Folder, or Mailbox) to the Original or Alternate Location

Symptom

Restoring an agent backup Exchange object to the original location or alternate location may fail in the following situations:

• If the restore destination machine is not the restore agent machine.
• If the agent machine does not trust the Exchange Server certificate, the restore fails with message: "Failed to communicate with exchange server. It is possible the certificate is not installed on the proxy server. Please ask the administrator to check."

Solution

Install the certificate on the Exchange Server to the agent machine.

Follow these steps:

1. On the Agent machine, open the web browser, and access the Outlook Web App (OWA) URL on the Exchange CAS server selected for restore.
2. Click Certificate error.
3. From the Certificate Invalid dialog, click View certificates.
4. From the General tab of the Certificate Information dialog, click Install Certificate.
5. From the Certificate Wizard Import dialog, choose Local Machine and then click Next.
6. Choose Place all certificates in the following store, and then click Browse.
7. Choose Trusted Root Certification Authorities, click OK and then click Next.
8. Click Finish to import the certificate to the Trusted Root Store on the Agent server.
9. When you get the notification that The import was successful, click OK.

If the problem persists, use Live Chat to contact Arcserve Support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.