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Troubleshooting Arcserve UDP Agent (Windows) › Troubleshooting Exchange Issues › Failed to Restore Exchange Object with Invalid Service Error

Failed to Restore Exchange Object with Invalid Service Error

If you are attempting to restore an Exchange object (mail, mailbox folder, or entire mailbox) to either the original or an alternate location and the job fails with an invalid service error, check if the Microsoft Exchange Information Store Service is in a running state and if the database which the current user (administrator) belongs to is in a mounted state.

If both states are correct check for an "MAPI_E_NETWORK_ERROR 80040115" error. If you have this error, you can change your protocol and host file as follows:

  1. Disable the IPv6 or select the IPv4 as the preferred protocol in the Network properties.
  2. Add the following lines into the host file:

    127.0.0.1                               <hostname of the computer>

    127.0.0.1                               <FQDN of the computer>

    actual IPv4 address              <hostname of the computer>

    actual IPv4 address              <FQDN of the computer>

  3. Reboot  the machine.

If the problem persists, use Live Chat to contact Arcserve Support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.