Installing/Uninstalling Arcserve UDP Agent (Windows) › How to Install Arcserve UDP Agent (Windows) Updates › Troubleshooting Update Issues › Unable to Access Arcserve UDP Agent (Windows) After Reboot

Unable to Access Arcserve UDP Agent (Windows) After Reboot

If you are not able to access the Arcserve UDP Agent (Windows) UI, perform the following troubleshooting procedure:

1. From the Add or Remove Programs dialog, click the Add/Remove Windows Components option to access the Windows Components Wizard screen and remove the Internet Explorer Enhanced Security Configuration component.
2. Add the host name URL to the Trusted Sites in Internet Explorer.
3. Adjust the security level in Internet Explorer.

If the problem persists, use Live Chat to contact Arcserve Support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.