Using Arcserve UDP Agent (Windows) › Perform a Restore › Exchange Granular Restore Utility

Exchange Granular Restore Utility

Important! To restore Microsoft Exchange email, it is suggested to use the Exchange Granular Restore utility, instead of the Arcserve UDP or Arcserve Backup Restore user interface or the documented procedure: How to Restore Microsoft Exchange Mail.

The Exchange Granular Restore utility is used to restore Microsoft Exchange email and non-email objects. The utility includes the injection capability for items, such as emails, from offline databases (*.EDB) and log files to the original live Exchange databases, as well as granular data extraction to Personal Storage File (.pst) files.

The key benefits of this utility include:

• Supports non-email items (for example, tasks) and public folders.
• Can work with just a database file as well. Logs are not mandatory, but having them will ensure more recent data available for restore.
• It does not need to generate a catalog and directly restores the mail from the mounted recovery point.
• Takes a minimum amount of time to restore a mailbox level item from a database or user mailbox of any size.

  Note: For more details on the supported specifications, see the Exchange Granular Restore user guide (esr.pdf), located at: %Program Files (x86)%\Arcserve\Unified Data Protection\ExchangeGranularRestore after downloading and installing the utility or http://documentation.arcserve.com/Arcserve-UDP/Available/V5/ENU/Bookshelf_Files/PDF/udp_esr_guide.pdf.

Perform the following tasks to restore Microsoft Exchange email, using the Exchange Granular Restore utility:

1. Download and install the Exchange Granular Restore utility from https://arcserve.zendesk.com/hc/en-us/articles/204907413.

   The Exchange Granular Restore utility is installed by default to %Program Files (x86)%\Arcserve\Unified Data Protection\ExchangeGranularRestore

2. Mount the Recovery Point or restore the Exchange database to the local drive.

   For more information, see Mount a Recovery Point or Restore Exchange Database in the Arcserve UDP Agent for Windows User Guide.

3. Launch the Exchange Granular Restore utility.

   Note: For detailed instructions on using the Exchange Granular Restore utility, see the Exchange Granular Restore user guide (esr.pdf), located at: %Program Files (x86)%\Arcserve\Unified Data Protection\ExchangeGranularRestore after downloading and installing the utility or http://documentation.arcserve.com/Arcserve-UDP/Available/V5/ENU/Bookshelf_Files/PDF/udp_esr_guide.pdf.

4. Open a mailbox store for browsing and export.

   Note: The utility only supports shared mailboxes and linked mailboxes to an alternate mailbox; not to the original mailbox. However, since Arcserve UDP Version 5.0 does support shared mailboxes and linked mailboxes to the original mailbox, you can use the Arcserve UDP Granular Restore UI to restore those mailboxes.

5. Find and select mailboxes, folders, and messages.

   Note: The utility provides two mutually complementary modes of finding, previewing and selecting items: browsing the mailbox tree and search.

6. Export items using the following methods:
   • Restore to Live Exchange Server
     • Standard Mode
     • Expert Mode
   • Restore to PST files

   Notes:

   • By default, the utility uses the current user to establish the connection. If the current user does not have rights to impersonate selected for export user, the following message appears, "Exchange impersonation lets you connect to a mailbox other than the default one for your credentials. To use the feature, access permissions need to be configured at Exchange Server."
   • There are two ways to connect to the selected mailbox:
     • Use credentials of selected mailbox.
     • Specify the user that has impersonation rights.
7. (Optional) Use the command line to process several databases.

   Usage: esr.exe <source> <destination>