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Restoring Protected Data › How to Perform a BMR Using a Backup › Troubleshooting BMR Issues › Unable to Reboot VMware VM After BMR

Unable to Reboot VMware VM After BMR

If you performed BMR to a VMware machine consisting of more than one disk connected to an Integrated Drive Electronics (IDE) controller or a SCSI adapter and the server does not reboot, perform the following troubleshooting procedure:

  1. Verify that the disk that contains the system volume is the master disk.

    The VMware BIOS searches for the system volume on the Master disk (disk 0) which is connected the master channel. If the system volume is not on the Master disk, the VM does not reboot.

  2. If necessary, modify the VMware settings, to connect the disk that contains the system volume to the IDE master channel and reboot the VM again.
  3. If the disk is a SCSI disk, verify the disk which contains boot volume is the first disk which connects to the SCSI adapter. If not, assign the boot disk from the VMware BIOS.
  4. Verify the disk which contains boot volume is in the previous eight disks, because the VMware BIOS only detect eight disks during the boot. If there are more than seven disks ahead the disk which contains system volumes connected to the SCSI adapter, the VM cannot boot.

If the problem persists, use Live Chat to contact Arcserve Support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.