Troubleshooting › The From Field Does Not Display Correctly for Emails Sent by Users Having "On Behalf Of" Permissions for a Shared Mailbox

The From Field Does Not Display Correctly for Emails Sent by Users Having "On Behalf Of" Permissions for a Shared Mailbox

Symptom

When I restore Exchange mails, if the email is sent by a user having the "on behalf of" privilege for a shared mailbox, after restore, the "From" information is not displayed correctly. The "From" field displays only the <host sender> name.

Solution

Follow these steps to resolve the issue:

1. Perform one of the following actions:

   For agentless backup

   • On the HBBU proxy server, create a grtcfg.ini file in the Configuration folder:

     [product_installed_path]\ Engine\Configuration
     

   For agent-based backup

   • On the agent machine, create a grtcfg.ini file in the Configuration folder:

     [product_installed_path]\ Engine\Configuration
     

2. Add the following content in the grtcfg.ini file:

   [common]
   

   0xFF07_enable=1
   

3. Submit the restore job again.