Troubleshooting › Host-based Agentless Backup Does Not Use HotAdd Transport Mode

Host-based Agentless Backup Does Not Use HotAdd Transport Mode

Symptom

To back up data, host-based backup job does not use the HotAdd Transport Mode even when it is available. This happens when the source virtual machine is imported to Arcserve UDP Console from an ESX host (instead from the vCenter server) and the ESX host is managed by a vCenter server.

Solution

To resolve this error, perform one of the following tasks:

• Delete that virtual machine node from Arcserve UDP Console. Import the node again from the vCenter server that manages the ESX host.
• Disconnect the ESX from the vCenter server.