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The Arcserve UDP Agent Service Runs Slowly

Valid on Windows operating systems.

Symptom 1:

The Arcserve UDP Agent Service on Arcserve UDP Agent systems runs slowly. You can detect other symptoms such as:

Solution 1:

In various environmental configurations, you can discover that the Arcserve UDP Agent Service occupies too much CPU time, or the response is slow. By default, Tomcat is configured to allocate a limited amount of memory to the nodes, which may not be suitable for your environment. To verify this problem, review the following log files:

<D2D_home>\TOMCAT\logs\casad2dwebsvc-stdout.*.log
<D2D_home>\TOMCAT\logs\casad2dwebsvc-stder.*.log
<D2D_home>\TOMCAT\logs\catalina.*.log
<D2D_home>\TOMCAT\logs\localhost.*.log

Search for the following message:

java.lang.OutOfMemoryError 

To correct this problem, increase the amount of allocated memory.

To increase the memory, do the following:

  1. Open Registry Editor and access the following key:
  2. Do one of the following:
  3. Restart the Arcserve UDP Agent Service.

Symptom 2

Scheduled backups are skipped and stop running.

Solution 2

When you configure the MAX value as 20 or less than 20 for concurrent backups, do the following:

  1. Increase the value of the following DWORD:
    JvmMx=256
    

    Note: This DWORD is referenced in Solution 1.

  2. Append the following to the value of Options.
    -XX:MaxPermSize=128M
    

    Note: This DWORD is referenced in Solution 1.

When you configure the MAX value as more than 20 but less than 50 for concurrent backups, do the following:

  1. Increase the value of the following DWORD:
    JvmMx=512
    

    Note: This DWORD is referenced in Solution 1.

  2. Append the following to the value of Options.
    -XX:MaxPermSize=256M
    

    Note: This DWORD is referenced in Solution 1.