Getting Started with Arcserve UDP Agent (Windows) › How to Navigate the Arcserve UDP Agent (Windows) User Interface › Understanding the User Interface › Support and Community Access Taskbar

Support and Community Access Taskbar

The Support and Community Access taskbar section of the home page provides a means to initiate the various support-related functions.

To avoid any delays in response and help ensure that your communication is routed to the proper destination, it is important to know and understand which of these sites are used for which functions.

For example:

• If you discover a bug in the product, you should select the Online Support link and post the problem there. By doing this, the Arcserve Support team can directly assist you in resolving your problem in a productive and efficient manner.
• If you have a suggestion or idea for improving the product for the next release, you should select the Provide Feedback link. By doing this, you can interact directly with the Arcserve team to work together to improve the product and help make it better for you.

Knowledge Center

Provides a complete "One Stop Knowledge Center" for all product related information. It can be accessed directly from the product and Arcserve Support.

Videos

Provides access to view various Arcserve UDP Agent (Windows)-related videos. These videos are for basic Arcserve UDP Agent (Windows) features and procedures.

Online Support

Provides access to "One Stop Support" from where you can resolve issues and get important product information.

Provide Feedback

Provides access to the Arcserve team from where you can view Frequently Asked Questions, ask your own questions, share ideas, and report any problems.

Note: Available in English only.

Live Chat

Provides real-time monitoring and live help/support. Lets you optimize intelligent conversation between you and the Arcserve UDP Agent (Windows) Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product. Upon completion of the chat session, you can send a transcript of the chat to your email address.

Note: You may need to add the Live Chat link to your Trusted sites.