After upgrading from a previous release, the backup sessions do not include any Microsoft SQL database information. This may be caused by the SQL server not starting automatically in a virtual environment. If this occurs, verify that the SQL database is in a good state and retry the backup.
If the problem persists, you can change the startup type of the SQL server to "Automatic (Delayed Start)".
If the problem persists, use Live Chat to contact Arcserve support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.
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