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Troubleshooting Backup Issues

When a problem is detected, Arcserve UDP Agent (Windows) generates a message to help you identify and resolve the problem. These messages are contained in the Arcserve UDP Agent (Windows) Activity Log, which is accessed from the View Logs option on the home page UI. In addition, when an incorrect action is attempted, Arcserve UDP Agent (Windows) generally displays a pop-up message to help you identify and quickly resolve the problem.

Note: If you convert a basic disk to a dynamic disk, and then you restart the server. When you perform an Incremental backup, the backup will be as large as a full backup for that disk. The reason is, when you change the disk from basic to dynamic, Arcserve UDP considers the dynamic disks as a new disk and performs a full backup for the first time. From the next backup, the backup job will be an Incremental backup.

This section contains the following topics:

SQL Server backup failed due to "out of memory" error

Backup sessions for Arcserve UDP Agent (Windows) do not include any Microsoft SQL database information

Catalog Job fails when backing up a large number of files because not enough space

Catalog Job fails when backing up a large number of files on Windows 2003 x86 machine

Failed to create snapshot for selected volumes

Unable to change backup destination folder to Arcserve UDP Recovery Point View