Troubleshooting Arcserve UDP Agent (Windows) › Troubleshooting Backup Issues › Catalog Job fails when backing up a large number of files on Windows 2003 x86 machine

Catalog Job fails when backing up a large number of files on Windows 2003 x86 machine

For Windows 2003 x86, if you are attempting to back up a large number of files (in excess of 80 million) and the catalog generation job fails, perform the following:

1. Locate the boot.ini file (c:\boot.ini) and increase the virtual memory from 2 GB (default value) to 3 GB by adding the "/3GB" switch as follows:

   [boot loader]

   timeout=30

   default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

   [operating systems]

   multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003, Enterprise" /noexecute=optout /fastdetect /3GB

   Note: For more information about increasing memory support, see http://msdn.microsoft.com/en-us/windows/hardware/gg487508

2. Reboot the computer.
3. Set the DoListSort registry value as follows:
   • Enter regedit in the Run dialog and click OK to open Registry Editor.
   • Locate the following entry:

     HKEY_LOCAL_MACHINE\SOFTWARE\Arcserve\Unified Data Protection\Engine

   • Create a DWORD named DoListSort with the value set to 1.

If the problem persists, use Live Chat to contact Arcserve support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.