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Troubleshooting › Virtual Machine Backup and Restore Related › Agentless Host-based Backup crashes when using Windows 2003 R2 64-bit as Backup Proxy

Agentless Host-based Backup crashes when using Windows 2003 R2 64-bit as Backup Proxy

Agentless Host-based Backup for VMware VM crashes when using Windows 2003 R2 64-bit as backup proxy.

Valid for VMware

Symptom

When Windows 2003 R2 64-bit machine is used as the backup proxy server to protect VMware VM, sometimes backup job may crash. You can see error messages as following in the backup job debug log file:

[2016/01/21 10:18:11:316   00   03820   03336             ] [VDDKLOG] VixDiskLib: VixDiskLib_OpenEx: Open a disk.   {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:18:11:316   00   03820   03336             ] [VDDKLOG] VixDiskLibVim: VixDiskLibVim_GetNfcTicket: Get NFC ticket for [datastore1 (3)] VMname/VMware_1.vmdk.   {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:19:11:691   00   03820   03336             ] [VDDKLOG] VixDiskLibVim: Error 18000 (listener error GVmomiFaultInvalidResponse).   {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:19:11:691   00   03820   03336             ] [VDDKLOG] VixDiskLibVim: Login failure. Callback error 18000 at 2439.   {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:19:11:691   00   03820   03336             ] [VDDKLOG] VixDiskLibVim: Failed to find the VM. Error 18000 at 2511.   {AFBackend.exe::AFBackupVirtual.dll(1746.0)}

Solution

In Arcserve UDP Version 6.0, VMWare VDDK 6.0.1 is built in. But VDDK 6.0.1 does not officially support Windows 2003 R2. As a workaround, you can use one of the following options: