Troubleshooting › Plan, Job, and Settings Related › Plan Deployment Fails after Changing Password of Agentless Backup Proxy Machine

Plan Deployment Fails after Changing Password of Agentless Backup Proxy Machine

Symptom

If the Console and the proxy server are different machines, then after changing the password of the proxy machine, the plan redeployment fails. The error message says credentials are not correct.

Solution

Follow these steps to resolve the issue:

1. From the node view in Console, update the proxy server with new credentials.
   1. From the left pane, navigate to Nodes and click All Nodes.
   2. Right-click the node and select Update to update the proxy server.
2. If the RPS and proxy server are the same machine, update the RPS with new credentials.
   1. From the left pane, navigate to Destinations and click Recovery Point Servers.
   2. Right-click the RPS from the center pane and select Update.
3. Restart Arcserve UDP Agent Service in the proxy machine.
4. Redeploy the plan.