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Troubleshooting › Plan, Job, and Settings Related › Settings Disabled when Opening Agent UI

Settings Disabled when Opening Agent UI

If Arcserve UDP Agent (Windows) nodes are not removed from the Arcserve UDP UI before uninstalling the Arcserve UDP console, the settings will be disabled when opening the agent UI on those Arcserve UDP Agent (Windows) nodes.

Symptom

The Arcserve UDP Agent (Windows) node is not notified that the Arcserve UDP Console is uninstalled. It assumes it is managed.

Solution

Remove the files "RegConfigPM.xml" and "BackupConfiguration.xml" under "<UDP_ENGINE_HOME>\Configuration" directory on the Arcserve UDP Agent (Windows) node, and then restart the Windows service "Arcserve UDP Agent Service".

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