Review the Compatibility Matrix which provides the supported operating systems, databases, and browsers.
The following prerequisites are for hardware snapshots:
Install a VSS hardware provider that supports hardware snapshot on the Arcserve UDP Agents. A typical configuration of a VSS hardware provider includes:
Specifying a server that controls the LUN.
Specifying the disk array credentials to access the disk array.
Note: For more information on configuring the VSS hardware provider, contact your hardware provider vendor.