Using Arcserve UDP Role-based Administration › Troubleshooting

Troubleshooting

The following list provides the possible errors you may encounter with the User Management Console and possible resolutions to such errors:

• Symptom

  Failed to log in to the User Management Console

  Solution

  Verify that you have logged in as an administrator. Non-administrator users do not have permission to access the User Management Console. Verify that the username and password are correct.

• Symptom

  Authentication failure: User fails to log in to the Console

  Solution

  Verify whether the user is assigned any role. If a user is not assigned any role, that user cannot log in to the Arcserve UDP Console.

• Symptom

  User Management Console page time out.

  Solution

  The login retaining time for the User Management page is 15 minutes. If the Console does not detect any operation on the page for 15 minutes, then the user is automatically logged out.