Troubleshooting › Arcserve UDP Communication Failure Related › Unable to Receive E-mail Alerts from Gmail Account

Unable to Receive E-mail Alerts from Gmail Account

Gmail account is blocked by google if you use Gmail account in your email settings.

Valid on Windows platforms.

Symptom

When you configure Gmail accounts, you do not receive email alerts. When you try to configure the Gmail account for email alerts and click “Send A Test Email”, you receive one of the following error messages:

The test mail failed due to incorrect user credentials.

or

Failed to send test email: Invalid user credentials.

Solution

1. Provide the correct credentials and try again.
2. Google security blocks Emails from the Gmail account configured outside Google. To avoid, in the link below modify settings by selecting “Turn ON” to use Access for less secure apps:

   https://www.google.com/settings/security/lesssecureapps