Using the Alert Manager › Alert Manager Configuration › Trouble Tickets

Trouble Tickets

You can use Trouble Tickets to communicate information through printed documents.

To configure Trouble Ticket settings, right-click Trouble Ticket and select New Item. When the Trouble Ticket Recipients page appears, enter the following information:

• Company--Enter the name of your company.
• Location--Enter the appropriate location information.
• Header--Enter the information that will appear at the top of each Trouble Ticket.

To select recipients, highlight a printer and click Add. When prompted, enter a user name and password to connect to the printer device.

In addition to using Trouble Tickets to send printed notification messages, you can also Trouble Tickets to send job logs. To do this, create a new item and select recipients. Then, in the Backup Manager, before you submit a job, click the Options icon or, from the Backup menu, select Options. When the Global Options dialog appears, click the Alert tab, place a check mark in the Attach Job Log box, and then click OK. After you submit the job, the job log is sent to the recipients you specified.