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Troubleshooting BES Scenarios

BlackBerry MDS Connection Service fails to stay started

Upon switchover where the Replica server becomes active, all services should start normally without errors. If you observe the MDS Connection Service start and then stop, make sure you have performed the additional configuration steps required to specify script operations on the host servers. For more information, refer to the topic, Configure the BlackBerry HA Server.

BlackBerry Manager shows two servers, with some services unavailable

Verify that you used the same Master hostname when you installed BES software on the Replica server. When you install the BES software on the Replica server, you cannot use the Replica's hostname or both servers are listed in the Manager.

Example

Suppose the following names are assigned:

When you install BES software on the Replica server, assign the Master hostname (BBS), not the Replica hostname. This ensures no conflicts occur after switchover.