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Troubleshooting Update Issues

When a problem is detected, Arcserve UDP Agent (Windows) generates a message to help you identify and resolve the problem. These messages are contained in the Arcserve UDP Agent (Windows) Activity Log, which is accessed from the View Logs option on the home page UI. In addition, when an incorrect action is attempted, Arcserve UDP Agent (Windows) generally displays a pop-up message to help you identify and quickly resolve the problem.

This section contains the following topics:

Unable to Access Arcserve UDP Agent (Windows) After Reboot

Unable to Connect to the Arcserve Download Server to Download Updates

Failed to Download Arcserve UDP Agent (Windows) Updates