Arcserve UDP Cannot Communicate with the Arcserve UDP Agent (Windows) Web Service on Remote Nodes

Troubleshooting › Arcserve UDP Cannot Communicate with the Arcserve UDP Agent (Windows) Web Service on Remote Nodes

Arcserve UDP Cannot Communicate with the Arcserve UDP Agent (Windows) Web Service on Remote Nodes

Valid on Windows operating systems.

Symptom

Arcserve UDP cannot communicate with the Arcserve UDP Agent (Windows) web service on remote nodes.

Solution

The following table describes reasons why Arcserve UDP cannot communicate with the Arcserve UDP Agent (Windows) web service on remote nodes and the corresponding corrective action:

Cause	Corrective Action
The network was not available or not stable when applying plans.	Verify that the network is available and stable and then try again.
The Arcserve UDP Agent (Windows) node could not handle the load when the application tried to communicate with the node.	Verify that the CPU on the remote Arcserve UDP Agent (Windows) node is in a normal state and then try again.
The Arcserve UDP Agent (Windows) service on the remote node was not running when applying plans.	Verify that the Arcserve UDP Agent (Windows) on the remote node is running and then try again.
The Arcserve UDP Agent (Windows) service was not communicating properly.	Restart the Arcserve UDP Agent (Windows) service on the remote node and then try again.