Restoring Protected Data › How to Restore Exchange Mail on a VMware Virtual Machine › Review the Restore Prerequisites and Considerations

Review the Restore Prerequisites and Considerations

Verify that you have completed the following tasks before you restore an Exchange Mail:

• If the restore is set to original location, the proxy server is in the same domain with the Exchange VMs.
• If the restore is set to an alternate location, the user name to which restore is targeted is available in a different location.
• Sufficient space is available in the target mailbox to restore the specified Exchange objects.
• If the Exchange VM is using Refs/NTFS- Deduplication volume, the proxy server should support it.
• The Exchange VM is installed with VM tools.
• The proxy server must be a 64-bit machine, and installed with the latest Messaging API (MAPI).
• To perform an Exchange Granular Restore, the account specified in the Arcserve UDP user interface for restore has sufficient restore permissions. The following permissions are required for the account:
  • The account has a mailbox on the Exchange Server system.
  • The account is a domain account.
  • The account is a member of the Administrator group.
  • The account is a member of the Backup Operators group.
  • A mailbox is associated with the account and the mailbox is initialized.
  • The name of the mailbox is unique.

    A unique name is a name that does not exist in the organization as a subset of characters in another mailbox name.

    For example, if there is a mailbox named Administrator in your organization, you cannot use the name Admin.

    The mailbox is operational, unhidden, and initialized. If the mailbox has never received an email, then it is not initialized. To initialize, send an email to the mailbox.

• Review the Compatibility Matrix which provides the supported operating systems, databases, and browsers.

Review the following restore considerations:

• The Arcserve UDP solution only allows one restore job to run at the same time. If you attempt to launch a restore job manually, while another restore job is running, an alert message opens informing you that another job is running and requests you to try again later.
• The Host-based agentless Exchange Granular Restore supports only the following three Exchange Server versions in the virtual machine:
  • Exchange Server 2007
  • Exchange Server 2010
  • Exchange Server 2013
• The Host-based agentless Exchange Granular Restore supports email restores only. To restore Microsoft Exchange Calendar, Contacts, Notes and Tasks, see Exchange Granular Restore Utility for more details.
• The Host-based agentless Exchange Granular Restore supports only the virtual machines in the VMware Esx/vCenter Hypervisor.
• The Backup proxy server must install the certificate on the Exchange Server. The certificate helps to avoid potential security risks and possible restore failures through the proxy server. If the certificate is not installed, see Failed to Restore Exchange Object (Message, Folder, or Mailbox) to the Original or Alternate Location.
• The Exchange catalog is not generated automatically in the virtual machine, unless you have enabled the Generate Exchange catalogs (for Granular Restore) option while adding schedule for the Host-based agentless backup plan.