Arcserve UDP Cannot Communicate with the Arcserve Backup Server on Remote Nodes

Troubleshooting › Arcserve UDP Communication Failure Related › Arcserve UDP Cannot Communicate with the Arcserve Backup Server on Remote Nodes

Valid on Windows operating systems.

Symptom

Arcserve UDP cannot communicate with the Arcserve Backup Server on remote nodes.

Solution

The following table describe reasons why Arcserve UDP cannot communicate with the Arcserve Backup Server on remote nodes and the corresponding corrective action:

Cause	Corrective Action
The network was unavailable or unstable when Arcserve UDP tried to communicate with the Arcserve Backup Server node.	Verify that the network is available and stable, and then try again. Arcserve UDP can ping the remote Arcserve Backup Server node and the remote Arcserve Backup Server node can ping back Arcserve UDP.
The Arcserve Backup Server node could not handle the load when Arcserve UDP tried to communicate with the node.	Verify that the CPU on the remote Arcserve Backup Server node is in a normal state and then try again.
The Arcserve Backup Server related service on the remote node was not running when Arcserve UDP tried to communicate with the node.	Verify that the Arcserve Backup Server on the remote node is running and then try again.
Used a wrong protocol or port to communicate with the <cab> Server node.	Use the right protocol or port to add/update the Arcserve Backup Server in the Arcserve UDP destination node view.
The Arcserve Backup Server related service was not communicating properly.	Restart the Arcserve Backup Server related service on the remote node and then try again.