Troubleshooting › Gateway, RPS, Data Store, Console, and Database Related › Browse Recovery Points Does Not Show Available Recovery Points When RPS Configured with FQDN

Browse Recovery Points Does Not Show Available Recovery Points When RPS Configured with FQDN

Valid on Windows Operating System

Symptom

When the RPS is not in a domain you configure the FQDN (by adding the DNS Suffix) in the UDP Console, the Browse recovery Points do not show accurate result. Even though you back up some sessions to RPS, the recovery point number is shown as zero.

The reason is, when the RPS is not in a domain, the RPS cannot identify itself using the FQDN.

Solution

To resolve this issue, add the DNS suffix to the RPS host.

Follow these steps:

1. Open the Control Panel and navigate to System and Security, Systems.
2. Click Change settings for Computer name, domain and workgroup settings.

   The System Properties dialog open.

3. In the Computer Name tab, click Changes.

   The Computer Name/Domain Changes dialog opens.

4. Click More.

   The DNS Suffix and NetBIOS Computer Name dialog opens.

5. In the Primary DNS suffix of this computer field, add the network DNS suffix and click OK.

   For example, add ABC.com.

6. Restart the system.