Troubleshooting › Gateway, RPS, Data Store, Console, and Database Related › Access Denied when Adding or Updating Nodes

Access Denied when Adding or Updating Nodes

Valid on Windows Operating System

Symptom

Sometimes when you add or update nodes, you get the following error:

Access denied. The account may not have Administrator privileges or the account is a non-built-in administrator account and UAC is turned on.

Solution

The error occurs in the following scenarios:

• You have logged in as a local user or domain user, who is not in the local administrators group of the node to add or update node.
• You have logged in as a user who is in the local administrator groups of the node but has a non-built-in administrator account of the node to add or update node.

To resolve this issue, follow these steps:

1. Add the local or domain user to the local administrator groups of that node.
2. Disable the UAC of that node.

   Follow these steps to disable the UAC:

   1. Click Start, type regedit in the Search programs and files field, and then press Enter.
   2. The Windows Registry Editor opens.
   3. Note: You may need to provide administrative credentials to open Windows Registry Editor.
   4. Locate and click the following registry key:
   5. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
   6. From the Edit menu, click New, and then click DWORD (32-bit) Value.
   7. Specify LocalAccountTokenFilterPolicy as the name for the new entry and then press Enter.
   8. Right-click LocalAccountTokenFilterPolicy and then click Modify.
   9. Specify 1 in the Value data field and then click OK.
   10. Exit the Registry Editor.

   Notes:

   • This procedure is not similar to disabling the UAC. Using this procedure, you can disable some of the functionalities of UAC.
   • Considering that remote Windows Management Instrumentation (WMI) technology is used for import, ensure that WMI is not blocked by the firewall.

For more information about Windows behavior, see the Microsoft documentation.