Troubleshooting › Gateway, RPS, Data Store, Console, and Database Related › Failed to Mount the Recovery Points Due to Timeout

Failed to Mount the Recovery Points Due to Timeout

Symptom

When the RPS has a heavy load, the OS takes a longer time to attach the mounted volume and the mount recovery points fail. You get the following message in the Activity logs:

Mounting the volume takes longer time than expected (2 minutes), this may happen when your server is under heavy load. Please try again when the server load is less heavy or check the troubleshooting in online documentation to increase the time out value.

Solution

To resolve this issue, increase the timeout value.

Follow these steps:

1. Log in to the RPS and navigate to the following location:

   HKEY_LOCAL_MACHINE\SOFTWARE\Arcserve\Unified Data Protection\Engine\AFStorHBAMgmt
   

   "WaitDeviceReadyTimeoutS"=dword:00000078
   

   Default: 120 seconds

2. Change the timeout value to a higher value.

   For example, change the timeout value to 600 seconds (10 minutes)