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Troubleshooting › Gateway, RPS, Data Store, Console, and Database Related › Console Displays Identity Service is Starting Message

Console Displays Identity Service is Starting Message

Symptom

Unable to log in to the Arcserve UDP Console. The Console displays the following messages even after five minutes of logging in:

Identity Service is starting

Solution

To resolve this issue, open the Windows Service Console and restart the Arcserve UDP Console service, Arcserve UDP Management Service.