Troubleshooting › Gateway, RPS, Data Store, Console, and Database Related › Error when RPS Version is Lower than Console Version

Error when RPS Version is Lower than Console Version

Symptom

There is a plan with a backup task or replication task and the destination is Recovery Point Server (RPS). The RPS is of older version and the Console is the latest version. When I create, modify, re-deploy, pause, or resume a plan and there are one or more older versions of RPS, the following error is displayed:

The version of destination Recovery Point Server ‘rps1’is lower than the version of current console. To continue, you need to upgrade and update the Recovery Point Server.

Solution

This error occurs when your plan uses an older version of RPS. To resolve this error, upgrade the RPS that is used in the plan. If you upgrade the RPS manually (outside the Console), do not forget to update the RPS on the Console.

Upgrade the RPS in the following order of preference:

Replicate to a remotely managed RPS (RPS3) > Replicate task (RPS2) > Backup task (RPS1)

At first, upgrade RPS3, then upgrade RPS2. At last, upgrade RPS1.

Follow these steps to upgrade:

1. From the resources tab, navigate to the Destinations: Recovery Point Servers page.
2. Select the Recovery Point Server.
3. Right-click and select Install/Upgrade Recovery Point Server.
4. Click OK.

Follow these steps to update:

1. From the resources tab, navigate to the Destinations on the left pane, and click Recovery Point Servers.
2. Select the Recovery Point Server.
3. Right-click and select Update.
4. Click OK.