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Using the Diagnostic Utility

The diagnostic utility lets you collect logs from your machines. When you contact the Arcserve Support team regarding any issue, the Support team uses the logs to investigate and fix the issue.

This section contains the following topics:

Collect the Diagnostic Information

Collect Diagnostic Information from a Standalone Agent

Upload Diagnostic Information to Arcserve Website Using FTP

Unzip Agent Logs

Unzip the Console Logs