Back to Bookshelf

• Arcserve® Unified Data Protection Agent for Windows Online Help
• Legal Notices
• Arcserve Product References
• Contact Arcserve Support
• Understanding Arcserve UDP Agent (Windows)
  • Introduction
  • Arcserve UDP Agent (Windows) Documentation
  • About this Document
  • Features
  • Arcserve UDP Agent (Windows) Videos
  • How Arcserve UDP Agent (Windows) Works
    • How the Backup Process Works
    • How Block-Level Incremental Backups Work
    • How Infinite Incremental Backups Work
    • How Verify Backups Work
    • How File Level Restores Work
    • How Recovery Sets Work
    • How Bare Metal Recovery Works
    • How Arcserve UDP Agent (Windows) Updates Works
• Installing/Uninstalling Arcserve UDP Agent (Windows)
  • How to Install Arcserve UDP Agent (Windows)
    • Review the Installation Considerations
    • Install Arcserve UDP Agent (Windows) Using the Installation Wizard
    • Install Arcserve UDP Agent (Windows) Silently
    • Verify that the Arcserve UDP Agent (Windows) Installation was Successful
    • How the Installation Process Affects Operating Systems
      • Antivirus Configuration
      • Installation of Files Outside the Default Location
      • Installation of Unsigned Binary Files
      • Installation of Binary Files Containing Incorrect File Version Information
      • Installation of Binary Files that Do Not Contain an Embedded Manifest
      • Installation of Binary Files That Require a Privilege Level of Administrator in Manifest
      • Installation of Driver API for Non-WDM Driver
      • User Mode Driver Framework
    • Arcserve UDP Agent (Windows) Installer Error Codes
  • How to Install Arcserve UDP Agent (Windows) Updates
    • Review the Considerations for Installing Updates
      • How Arcserve UDP Agent (Windows) Updates Works
    • Specify Updates Preferences
    • Check for Updates and Download
    • Install the Arcserve UDP Agent (Windows) Updates
    • Verify that the Updates are Successfully Installed
    • (Optional) Install Arcserve UDP Agent (Windows) Updates Silently
    • Troubleshooting Update Issues
      • Unable to Access Arcserve UDP Agent (Windows) After Reboot
      • Unable to Connect to the Arcserve Download Server to Download Updates
      • Failed to Download Arcserve UDP Agent (Windows) Updates
  • How to Uninstall Arcserve UDP Agent (Windows)
    • Review the Uninstallation Considerations
    • Uninstall Arcserve UDP Agent (Windows) Using Add or Remove Programs
    • Uninstall Arcserve UDP Agent (Windows) Using the Command Line
    • Remove Components Left Behind by the Uninstaller
    • Verify that the Arcserve UDP Agent (Windows) Uninstallation was Successful
    • Files Not Removed During Uninstallation
    • Troubleshooting Uninstall Issues
      • Unable to install/uninstall Arcserve UDP Agent (Windows) if a previous attempt was interrupted
  • UDP Workstation Free
• Getting Started with Arcserve UDP Agent (Windows)
  • How to Navigate the Arcserve UDP Agent (Windows) User Interface
    • Accessing Arcserve UDP Agent (Windows)
    • Introducing the User Interface
    • Understanding the User Interface
      • Job Monitor Panel
      • Status Summary
      • Data Protection Summary
      • Most Recent Events Summary
      • Functionality Taskbar
      • Support and Community Access Taskbar
      • Miscellaneous User Interface Components
        • Managing Console
        • Help Menu
        • Arcserve UDP Agent (Windows) Monitor
    • Troubleshooting User Interface Issues
      • Unable to display Arcserve UDP Agent (Windows) home page when you attempt to open it from Internet Explorer (IE) web browser
      • Job Monitor data speed displays a 0 or some other abnormal value
• Settings
  • Configure or Modify Backup Settings
    • Specify Protection Settings
      • Specify Retention Settings
      • Estimate Future Backup Space Requirements
    • Specify Schedule Settings
      • Specify Standard Schedule Settings
      • Specify Advanced Schedule Settings
        • Add Backup Job Schedule
          • Add Custom Backup Schedule
          • Add Daily Backup Schedule
          • Add Weekly Backup Schedule
          • Add Monthly Backup Schedule
        • Add Backup Throttle Schedule
        • Add Merge Schedule
      • Schedule Considerations
    • Specify Advanced Settings
    • Specify Pre/Post Backup Settings
  • Manage File Copy Settings
    • Specify the File Copy Source
      • Specify File Copy Plans
      • How File Copy Filters Work
    • Specify the File Copy Destination
      • Specify Cloud Configuration for File Copy
    • Configure File Copy Settings to Optimize Performance
    • Specify the File Copy Schedule
  • Manage File Archive Settings
    • Specify the File Archive Source
      • Specify File Archive Plans
      • How File Archive Filters Work
    • Specify the File Archive Destination
      • Specify Cloud Configuration for File Archive
    • Configure File Archive Settings to Optimize Performance
    • Specify the File Archive Schedule
  • Configure the Copy Recovery Point Settings
    • Copy Recovery Points - Example Scenarios
  • Specify Preferences
    • Specify General Preferences
    • Specify Email Preferences
      • Specify Email Settings
    • Specify Updates Preferences
      • How to create a Staging Server
• Using Arcserve UDP Agent (Windows)
  • How to Perform a Backup
    • Review the Backup Prerequisites and Considerations
      • Disks Supported by Arcserve UDP Agent (Windows)
      • Arcserve UDP Agent (Windows) in a Microsoft Hyper-V Environment
      • Merge Job Guidelines
      • Review the Prerequisites for Oracle Database
      • Review the Prerequisites to Back Up Microsoft Clustered Nodes and Shared Disks
    • Configure or Modify Backup Settings
      • Specify Protection Settings
        • Specify Retention Settings
        • Estimate Future Backup Space Requirements
      • Specify Schedule Settings
        • Specify Standard Schedule Settings
        • Specify Advanced Schedule Settings
          • Add Backup Job Schedule
            • Add Custom Backup Schedule
            • Add Daily Backup Schedule
            • Add Weekly Backup Schedule
            • Add Monthly Backup Schedule
          • Add Backup Throttle Schedule
          • Add Merge Schedule
        • Schedule Considerations
      • Specify Advanced Settings
      • Specify Pre/Post Backup Settings
    • Perform a Backup
      • Perform Backup Automatically (Scheduled)
      • Perform Backup Manually (Backup Now)
    • Verify that the Backup was Successful
    • How Arcserve UDP Agent (Windows) Works
      • How the Backup Process Works
      • How Block-Level Incremental Backups Work
      • How Infinite Incremental Backups Work
      • How Verify Backups Work
      • How Recovery Sets Work
    • Troubleshooting Backup Issues
      • SQL Server backup failed due to "out of memory" error
      • Backup sessions for Arcserve UDP Agent (Windows) do not include any Microsoft SQL database information
      • Catalog Job fails when backing up a large number of files because not enough space
      • Catalog Job fails when backing up a large number of files on Windows 2003 x86 machine
      • Failed to create snapshot for selected volumes
      • Unable to change backup destination folder to Arcserve UDP Recovery Point View
  • Perform File Copy to Disk/Cloud
  • Perform a Restore
    • Restore Considerations
    • Restore Methods
      • Restore Markers
    • How to Restore From a Recovery Point
      • Review the Restore Prerequisites and Considerations
        • How File Level Restores Work
        • Files Skipped During Restore
      • Specify the Recovery Point Information to Restore
        • Specify the Recovery Point and Content to Restore
        • Define the Restore Options
      • Restore the Recovery Point Content
      • Verify that Content was Restored
    • How to Restore From a File Copy
      • Review the Restore Prerequisites and Considerations
        • How File Level Restores Work
      • Specify the File Copy Information to Restore
        • Specify the File Copy and Content to Restore
          • Specify Cloud Configuration for Restore
        • Define the Restore Options
      • Restore the File Copy Content
      • Verify that Content was Restored
    • How to Restore From a File Archive
      • Review the Restore Prerequisites and Considerations
        • How File Level Restores Work
      • Specify the File Copy Information to Restore
        • Specify the File Copy and Content to Restore
          • Specify Cloud Configuration for Restore
        • Define the Restore Options
      • Restore the File Copy Content
      • Verify that Content was Restored
    • How to Restore Files/Folders
      • Review the Restore Prerequisites and Considerations
      • How File Level Restores Work
      • Files Skipped During Restore
      • Specify the File/Folder Information to Restore
        • Specify the File/Folder Location
          • Specify Cloud Configuration for Restore
        • Specify the File/Folder to Restore
        • Define the Restore Options
      • Restore the File/Folder
      • Verify that the File/Folder was Restored
    • How to Restore a File/Folder for an Agentless Virtual Machine
      • Review the Restore Prerequisites and Considerations
      • Install Agent in the Virtual Machine (User)
      • Access the Virtual Machine through a Proxy Server (Administrator)
      • Connect Virtual Machine and Navigate to the Destination
      • Restore a File/Folder to the Original Location
      • Verify that the File/Folder was Restored
    • How to Restore a Virtual Machine
      • Review the Restore Prerequisites and Considerations
      • Specify the Virtual Machine Information to Restore
        • Specify the Virtual Machine and the Recovery Point to Restore
        • Define the Restore Options
          • Define the Original Location Restore Options
          • Define the Alternate Location Restore Options
      • Restore the Virtual Machine
      • Verify that the Virtual Machine was Restored
    • How to Use Exchange Granular Restore (GRT) Utility
      • Introduction
      • Review the Prerequisites and Considerations
      • How to Restore Microsoft Exchange Data Using Exchange Granular Restore (GRT) Utility
    • How to Restore Microsoft Exchange Data
    • How to Restore a Microsoft Exchange Application
      • Review the Restore Prerequisites and Considerations
      • Specify the Microsoft Exchange Information to Restore
        • Specify the Recovery Point and Microsoft Exchange Database
        • Define the Restore Options
      • Restore the Microsoft Exchange Application
      • Verify that the Microsoft Exchange Application was Restored
    • How to Restore a Microsoft SQL Server Application
      • Review the Restore Prerequisites and Considerations
      • Specify the Microsoft SQL Server Information to Restore
        • Specify the Recovery Point and Microsoft SQL Server Database
        • Define the Restore Options
      • Restore the Microsoft SQL Server Application
      • Verify that the Microsoft SQL Server Application was Restored
    • How to Restore an Oracle Database
      • Review the Prerequisites and Considerations
      • Restore the Server Parameter File
      • Restore the Parameter File
      • Restore the Archived Redo Logs
      • Restore the Tablespaces or Data Files
      • Restore System, or Undo Tablespaces or Data Files
      • Restore All Tablespaces and Data Files
      • Restore Control Files
      • Restore the Entire Database (Tablespaces and Control Files)
      • Recover the Oracle Database Using Bare Metal Recovery
    • How to Restore an Active Directory
      • Review the Restore Prerequisites and Considerations
      • Restore an Active Directory
      • Verify that the Active Directory was Restored
    • How to Perform an Authoritative Restore of an Active Directory after a BMR
      • Review the Restore Prerequisites and Considerations
      • Perform a BMR and Access the Directory Services Repair Mode
      • Perform an Authoritative Restore of an Active Directory
      • Verify that the Active Directory was Restored
    • How to Restore Microsoft Clustered Nodes and Shared Disks
      • Review the Prerequisites
      • Restore Files of a Cluster Shared Disk
      • Restore a Specific Node in a Cluster
      • Restore a Corrupted Cluster Shared Disk
      • Restore the Entire Clustered Nodes and Shared Disk
    • Restore from Windows Explorer Using Arcserve UDP Recovery Point View
      • Restore a File/Folder Using Arcserve UDP Recovery Point View
  • How to Copy a Recovery Point
    • Review the Prerequisites
    • Configure the Copy Recovery Point Settings
      • Copy Recovery Points - Example Scenarios
    • Copy a Recovery Point
      • Select the Recovery Point to Copy
      • Define the Copy Options and Copy the Recovery Point
    • Verify the Copied Recovery Point
  • Mount a Recovery Point
  • Create a VHD File from an Arcserve UDP Agent (Windows) Backup
  • View Logs
  • How to Create a Boot Kit
    • Launch the Create Boot Kit Utility
    • Determine the Method to Generate a BMR ISO Image
    • Create an Arcserve UDP Agent (Windows) BMR ISO Image for a CD/DVD
      • Create Bootable BMR ISO Image
      • Create a BMR CD/DVD
    • Create an Arcserve UDP Agent (Windows) BMR ISO Image for a USB Stick
      • Prepare the USB Stick
      • Create Bootable BMR USB Stick
    • Verify the Boot Kit is Created
  • How to Perform a BMR Using a Backup
    • Review the BMR Prerequisites and Considerations
    • Define BMR Options
      • Perform BMR in Express Mode
      • Perform BMR in Advanced Mode
    • Verify that the BMR was Successful
    • BMR Reference Information
      • How Bare Metal Recovery Works
      • Operating Systems that Support UEFI/BIOS Conversion
      • Managing the BMR Operations Menu
    • Troubleshooting BMR Issues
      • Slow throughput performance during BMR
      • After BMR, dynamic volumes are not recognized by the operating system
      • Unable to Reboot Hyper-V VM After BMR
      • Unable to Reboot VMware VM After BMR
      • Unable to boot the server after performing a BMR
      • Failed to submit BMR job to Recovery Point Server
  • How to Perform a Bare Metal Recovery Using a Virtual Standby VM or Instant VM
    • Review the BMR Prerequisites and Considerations
    • Define BMR Options
      • Recover using a Hyper-V Virtual Standby VM or Instant VM
      • Recover using a VMware Virtual Standby VM or Instant VM
      • Perform BMR in Express Mode
      • Perform BMR in Advanced Mode
    • Verify that the BMR was Successful
    • BMR Reference Information
      • How Bare Metal Recovery Works
      • Operating Systems that Support UEFI/BIOS Conversion
      • Managing the BMR Operations Menu
    • Troubleshooting BMR Issues
      • Slow throughput performance during BMR
      • After BMR, dynamic volumes are not recognized by the operating system
      • Unable to Reboot Hyper-V VM After BMR
      • Unable to Reboot VMware VM After BMR
      • Unable to boot the server after performing a BMR
      • Failed to submit BMR job to Recovery Point Server
  • Add Arcserve UDP Agent (Windows) Licensing
  • Change Server Communication Protocol
• Troubleshooting Arcserve UDP Agent (Windows)
  • Troubleshooting Overview
  • Arcserve UDP Agent Service could not be started because of port conflict
  • Reboot Not Required After Agent Deployment
  • Unable to Connect to Cloud
  • Unable to Change Destination to Removable Device
  • Unable to display Arcserve UDP Agent (Windows) UI in Firefox
  • Settings Disabled when Opening Agent UI
  • Failing to import VMware VMs from vCenter
  • Unable to Open the SQL database in SQL Management Studio from Mounted Volume
  • Recovery of SQL Server Databases to Original Location fails
  • Troubleshooting Installation Issues
    • Unable to install/uninstall Arcserve UDP Agent (Windows) if a previous attempt was interrupted
    • Windows failed to start after Arcserve UDP Agent (Windows) has just been installed
  • Troubleshooting Update Issues
    • Unable to Access Arcserve UDP Agent (Windows) After Reboot
    • Unable to Connect to the Arcserve Download Server to Download Updates
    • Failed to Download Arcserve UDP Agent (Windows) Updates
  • Troubleshooting Uninstall Issues
    • Unable to install/uninstall Arcserve UDP Agent (Windows) if a previous attempt was interrupted
  • Troubleshooting User Interface Issues
    • Unable to display Arcserve UDP Agent (Windows) home page when you attempt to open it from Internet Explorer (IE) web browser
    • Job Monitor data speed displays a 0 or some other abnormal value
  • Troubleshooting Backup Issues
    • SQL Server backup failed due to "out of memory" error
    • Backup sessions for Arcserve UDP Agent (Windows) do not include any Microsoft SQL database information
    • Catalog Job fails when backing up a large number of files because not enough space
    • Catalog Job fails when backing up a large number of files on Windows 2003 x86 machine
    • Failed to create snapshot for selected volumes
    • Unable to change backup destination folder to Arcserve UDP Recovery Point View
  • Troubleshooting BMR Issues
    • Slow throughput performance during BMR
    • After BMR, dynamic volumes are not recognized by the operating system
    • Unable to Reboot Hyper-V VM After BMR
    • Unable to Reboot VMware VM After BMR
    • Unable to boot the server after performing a BMR
    • Failed to submit BMR job to Recovery Point Server
  • Troubleshooting Merge Issues
    • Merge Session is Skipped
    • Merge Job Failed when Configured to Retain Recovery Sets
    • Merge Job Fails After Being Paused by a Restore Job
  • Troubleshooting Exchange Issues
    • Unable to display Exchange backup session for Windows Small Business Server 2003
    • Fail to Restore Exchange Database in DAG Node to Original Location
    • Restore Job Fails During Dump Exchange Database
    • Unable to Connect across the Domain Live Mailbox from Exchange GRT utilty
• Frequently Asked Questions (FAQ)
  • File Copy Related FAQ
    • Can I restore data if I lose the encryption password?
    • What is the maximum file size that can be backed up/restored (for example large Outlook PST files, CAD files, video broadcast files)?
    • Are there any preset files/folders which will not be deleted during a File Copy – Delete Source job?
    • Does a File Copy job copy data directly from the local source disks?
    • What is the maximum file size that can be stored on Amazon S3 cloud?
    • The minimum size for a block-level incremental (BLI) backup is 64K. Does this mean that for any file size less than 64K, Arcserve UDP Agent (Windows) will copy the entire file?
    • Can a File Copy job and a Backup run simultaneously?
    • During a File Copy job, will the stub files be copied again?
    • Does every File Copy job initiate a VSS snapshot like a regular Arcserve UDP Agent (Windows) Backup job?
    • Will a File Copy that is stored on an Amazon S3 cloud location be open source archive format?
    • If a File Copy – Delete Source job deletes files, will I be able to perform a BMR from the file copy destination?
    • For a File Copy job, is the Delete Source option enabled by default?
  • Encryption Related FAQ
    • If I change the encryption type or the encryption password and the maximum number of recovery points are then reached, what happens?
    • If I enter a new encryption password, will the old encryption password be asked for first?
    • What happens to data which is already encrypted either using Windows Encrypting File System (EFS) or a third-party encryption system?
  • Exchange Granular Restore FAQ
    • Is an Exchange search limited to the email subject or can I search on attachments?
    • Can I only restore mail objects for granular-level restore or can I also restore such objects as contacts or calendars?
    • Can I restore an entire mailbox and will it overwrite the existing data in the mailbox store?
  • Service Related FAQ
    • How do I use a different account to start the Arcserve UDP Agent Service?
  • Updates Related FAQ
    • Can I use scripted information for specifying Updates proxy settings?
    • Can I use a workstation node as an Updates staging server?
    • Can I manage/operate Updates centrally or do I need to configure each node separately (one by one)?
    • Does an Updates staging server need a separate Arcserve UDP Agent (Windows) license if I am not using any Arcserve UDP Agent (Windows) functions on this staging server?
    • Due to production issues, I have not yet upgraded my Arcserve UDP Console, Recovery Point Server installations and Arcserve UDP agents. They are still running Arcserve UDP Version 5.0 Update 1.
    • I have upgraded all of my source nodes including Arcserve UDP Console, RPS servers and Arcserve UDP agent nodes to Update 2 but my destination RPS node is still running Update 1.
• Recovery Point Merge Failure May Render Recovery Point Unrecoverable
  • AFUtil.exe Utility
• Using the RDX Cleaner Utilities
  • What are the RDX Cleaner Utilities?
  • How to Execute the RDX Cleaner Utility
    • Post Cleaning Verification (RDX Cleaner)
  • How to Execute the RDX Force Cleaner Utility
    • Post Cleaning Verification (RDX Force Cleaner)
• Arcserve UDP Terms and Definitions
  • Agent-Based Backup
  • Compression
  • configuration
  • Dashboard
  • Data Store
  • Destination
  • Discovered Nodes
  • Encryption
  • Host-Based Agentless Backup
  • HOTADD Transport Mode
  • Job
  • NBD Transport Mode
  • NBDSSL Transport Mode
  • Nodes
  • Plan
  • Protected Nodes
  • Recent Event
  • Recovery Point
  • Recovery Point Server
  • Replicate
  • Resources
  • SAN Transport Mode
  • Systems
  • Tasks
  • Unprotected Nodes