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• Arcserve® Unified Data Protection 5.0 Solutions Online Help
• Legal Notices
• Arcserve Product References
• Contact Arcserve Support
• Features and Enhancements
  • Arcserve UDP Version 5.0 Features
  • Arcserve UDP Version 5.0 Update 1 Enhancements
  • Arcserve UDP Version 5.0 Update 2 Enhancements
  • Arcserve UDP Version 5.0 Update 3 Enhancements
  • Arcserve UDP Version 5.0 Update 4 Enhancements
• Understanding Arcserve UDP
  • Introduction
  • How Arcserve UDP Works
  • Task-Based Scenarios
• Installing Arcserve UDP
  • How to Install Arcserve UDP
    • Review the Prerequisites and Considerations
    • Decide the Installation Type
    • Install Arcserve Unified Data Protection Using the Setup Wizard
    • Install Arcserve UDP Using the Command Line
    • Verify the Installation
    • Communication Ports Used by Arcserve UDP
      • Components installed on Microsoft Windows
        • UDP Console
        • UDP Recovery Point Server (RPS)
        • UDP Windows Agent
      • Components installed on Linux
        • Linux Backup Server
        • Linux Nodes Protected by Linux Backup Server Remotely
      • Components installed on Hypervisor
        • Hyper-V host Protected by Agentless Backup
    • How the Installation Process Affects Operating Systems
      • Installation of Unsigned Binary Files
      • Installation of Binary Files with Incorrect File Version
      • Installation of Binary Files Without OS in Manifest
  • How to Install Arcserve UDP Updates
    • Review the Considerations for Installing Updates
    • Specify Updates Preference
    • Check and Install the Updates
    • (Optional) Install Arcserve UDP Updates Silently
    • Verify that the Updates are Successfully Installed
  • How to Uninstall Arcserve UDP
    • Standard Uninstall
    • Silent Uninstall
    • Remove Components Left Behind by the Uninstaller
  • How to Manage Arcserve UDP Licenses
    • Review the Prerequisite
    • Add a License
    • Remove a License
    • Verify the License
  • How to Upgrade to Arcserve Unified Data Protection
  • UDP Workstation Free
• Exploring and Configuring Arcserve UDP
  • Arcserve UDP User Interface
    • Navigating Arcserve UDP
    • Tabs
      • dashboard
      • resources
        • Node Management
        • Destination Management
        • Plan Management
        • Infrastructure Management
      • jobs
      • reports
      • log
      • configuration
      • high availability
    • Job Monitor Dialog
  • How to Configure Arcserve UDP
    • Configure Server Communication Protocol
    • Configure Database
      • Re-create the Arcserve UDP Database
    • Configure Arcserve UDP Backup Data Synchronization
    • Configure SRM
    • Node Discovery Configuration
    • Configure Email and Alert
    • Update Configuration
    • Configure Administrator Account
    • Installation Settings
    • Map the Plan to the User Account
  • How to Migrate Arcserve r16.5 Recovery Points to Arcserve UDP
    • Create a Data Store to Replicate Data from an Arcserve r16.5 Recovery Point
    • Replicate Arcserve r16.5 Data to the UDP Data Store
• Adding and Managing Source Nodes
  • How to Add Nodes to the Console
    • Review the Prerequisites
    • Add Nodes
    • Discover Nodes
      • Troubleshooting: The Specified Domain Either Does not Exist or Could not be Contacted
    • Import Nodes
      • Import Nodes from a File
      • Import Nodes from a vCenter/ESX Server
      • Import Nodes from a Hyper-V Server
        • Import Virtual Machine Using Additional Administrative Account
      • Import Nodes from Arcserve HA
  • How to Manage Nodes
    • Review the Prerequisites
    • Update Hypervisor Information
    • Specify the Hypervisor
    • Update VM Information
    • Update Nodes
      • Update Nodes Using an Additional Administrative Account
    • Export Node
    • Synchronize Data
    • Delete Nodes from the Console
    • Deploy Agent to Nodes
    • Perform Preflight Checks for Your Backup Jobs
      • Solutions for Preflight Check Items of VMware VMs
        • How to Create Application Consistent Snapshots for VMware
      • Solutions for Preflight Check Items of Hyper-V VMs
        • How to Create Application Consistent Snapshots for Hyper-V
  • How to Add and Manage Node Groups
    • Review the Prerequisites
    • Add Node Groups
    • Modify Node Groups
    • Delete Node Groups
• Adding and Managing Destinations
  • How to Add a Destination
    • Review the Prerequisites
    • Add a Recovery Point Server
    • (Optional) Deploy the Recovery Point Server
    • Add a Data Store
      • Various States of Data Store
    • Verify the Destination
  • How to Manage a Data Store
    • Review the Prerequisites
    • Modify a Data Store
      • Modify the Data Store Threshold
        • Fix the Data Store Threshold Warning and Error Messages
      • How to Switch the Hash Destination Modes
    • Delete a Data Store from the Console
    • Stop a Data Store
    • Start a Data Store
    • Browse Recovery Points in a Data Store
    • Delete Node Data from a Data Store
    • Troubleshooting: How to Use a Data Store When One or Multiple folders are Full
  • How to Manage a Recovery Point Server
    • Review the Prerequisites
    • Update a Recovery Point Server
    • Delete a Recovery Point Server from the Console
    • Import a Data Store
    • Install/Upgrade Recovery Point Server
• Creating Plans to Protect Data
  • How to Create a Windows Backup Plan
    • Review the Prerequisites and Considerations
      • Review the Prerequisites for Oracle Database
      • Review the Prerequisites to Back Up Microsoft Clustered Nodes and Shared Disks
      • SQL Truncation Log cannot be Truncated when Database is in Full Mode
    • Create a Backup Plan with a Backup Task
      • Specify the Source
      • Specify the Destination
      • Specify the Schedule
        • Understanding Advanced Scheduling and Retention
      • Specify the Advanced Settings
    • (Optional) Perform a Manual Backup
    • Verify the Backup
  • How to Create a Linux Backup Plan
    • Review the Prerequisites and Considerations
    • Create a Backup Plan
      • Specify the Source
      • Specify the Destination
        • Understanding the Recovery Sets
      • Specify the Schedule
      • Specify the Advanced Settings
        • (Optional) Manage Pre/Post Scripts for Automation
    • (Optional) Perform a Manual Backup
    • Verify the Backup
    • Troubleshooting
      • Job Status, Job History, and Activity Log are Not Visible
  • How to Create a Host-Based Virtual Machine Backup Plan
    • Review the Prerequisites and Considerations
      • Review the Prerequisites to Perform Application Consistent Backup for Oracle Database
    • Create a Host-Based Backup Plan
      • Specify the Source
        • Define a Transport Mode in the Registry for Host-Based Agentless Backup and Restore
      • Specify the Destination
      • Specify the Schedule
        • Understanding Advanced Scheduling and Retention
      • Specify the Advanced Settings
        • Run Script or Command and Log Truncation with Additional Administrator Account
      • Define a Limit to the Quantity of Concurrent Backups
    • (Optional) Perform a Manual Backup
    • Verify the Plan
    • Troubleshooting
      • Incremental Backup Converts to Verify Backup or the Backup Size Increases in Hyper-V
      • Host-based Backup Fails for Hyper-V VM That Has a Special Differencing Disk Configuration
      • The backup job fails for a VMware virtual machine
      • Backup Job is Complete but the VM is in the Backing Up Status
  • How to Create a Virtual Standby Plan
    • Review the Prerequisites and Considerations
    • Create a Plan with a Backup Task
      • Specify the Source
      • Specify the Destination
      • Specify the Schedule
        • Understanding Advanced Scheduling and Retention
      • Specify the Advanced Settings
    • Add a Virtual Standby Task to the Plan
      • How the Application Determines the Quantity of NICs to Power ON
      • Configure the Standby VM Network
      • Set Backup Passwords for One or More Nodes
    • (Optional) Run the Virtual Standby Job Manually
    • Pause and Resume Heartbeat
    • Pause and Resume Virtual Standby Job
    • Verify the Plan
    • Applying Best Practices
      • Exclude Files from Antivirus Scanning
  • How to Create a Virtual Standby Plan for Arcserve High Availability Nodes
    • Review the Prerequisites for Remote Virtual Standby
    • Create a Virtual Standby Plan for HA Nodes
      • Specify the Source
      • Specify the Virtualization Server
      • Specify the Virtual Machine
      • Specify the Advanced Settings
    • Configure Remote Converters
    • Verify the Plan
  • How to View Virtual Standby Settings from the Monitor Server
    • Review the Prerequisites and Considerations
    • Log In To Monitor Servers
    • Understanding the Virtual Standby Summary Screen
      • Understanding the Servers List
      • View Virtual Standby Settings for Source Servers
      • Monitor the Status of Virtual Conversion Jobs
      • View the Recovery Point Snapshots List
    • View Activity Log
    • View Virtual Standby Settings
    • View the Email Settings
  • How to Protect Virtual Standby Machines
    • Review the Prerequisites and Considerations
    • Power On Virtual Standby Machines
      • Power On Virtual Standby Machines from Recovery Point Snapshots
      • Power on Virtual Standby Machines from Hyper-V Manager
      • Power on Virtual Standby Machines from VMware vSphere Client
    • Protect Virtual Standby Machines After it is Powered On
    • Verify the Virtual Standby Machine is Protected
  • How to Replicate Data Between Data Stores Managed from a UDP Console
    • Review the Prerequisites and Considerations
    • Create a Backup Plan with a Backup Task
      • Specify the Source
      • Specify the Destination
      • Specify the Schedule
        • Understanding Advanced Scheduling and Retention
      • Specify the Advanced Settings
    • Add a Replicate Task to the Plan
    • (Optional) Perform a Manual Replication
    • Verify the Plan
  • How to Replicate Data Between Data Stores Managed From Different UDP Consoles
    • Review the Prerequisites
    • Create a User Account for the Source Console
    • Create a Plan to Define the Destination Data Store
    • Map the Plan to the User Account
    • Send the Plan and User Account Details to the Source Administrator
    • Receive the Plan and User Account Details from the Destination Administrator
    • Create a Replication Plan to Send Data to the Destination Console
    • Verify the Data is Replicated
    • Applying Best Practices
      • Configure Multi-Stream Parameters
  • How to Perform an Offline Data Replication Using RPS Jumpstart
    • Review the Prerequisites
    • Create a Temporary Data Store on an External Device
    • Replicate Source Data to the Temporary Data Store
    • Delete the Temporary Data Store from the Source Console
    • Send the External Device to the Destination Location
    • Receive the External Device
    • Import the Temporary Data Store from the External Device
    • Create a Destination Data Store
    • Replicate Data from the Temporary Data Store to the Destination Data Store
    • Verify that the Data is Replicated
    • (Optional) Set the Concurrent Node Count for RPS Jumpstart
  • How to Create a Copy Recovery Points Plan
    • Review the Prerequisites and Considerations
    • Create a Plan with a Backup Task
      • Specify the Source
      • Specify the Destination
      • Specify the Schedule
        • Understanding Advanced Scheduling and Retention
      • Specify the Advanced Settings
    • Add a Copy Recovery Points Task to the Plan
    • Verify the Plan
  • How to Create a File Copy Plan
    • Review the Prerequisites and Considerations
    • Create a Plan with a Backup Task
      • Specify the Source
      • Specify the Destination
      • Specify the Schedule
        • Understanding Advanced Scheduling and Retention
      • Specify the Advanced Settings
    • Add a File Copy Task to the Plan
      • Specify File Copy Plan
      • Specify Cloud Configuration for File Copy
    • Verify the Plan
• Restoring Protected Data
  • How to Restore From a Recovery Point
    • Review the Restore Prerequisites and Considerations
      • How File Level Restores Work
      • Files Skipped During Restore
    • Specify the Recovery Point Information to Restore
      • Specify the Recovery Point and Content to Restore
      • Define the Restore Options
    • Restore the Recovery Point Content
    • Verify that Content was Restored
  • How to Restore From a File Copy
    • Review the Restore Prerequisites and Considerations
      • How File Level Restores Work
    • Specify the File Copy Information to Restore
      • Specify the File Copy and Content to Restore
        • Specify Cloud Configuration for Restore
      • Define the Restore Options
    • Restore the File Copy Content
    • Verify that Content was Restored
  • How to Restore Files/Folders
    • Review the Restore Prerequisites and Considerations
      • How File Level Restores Work
      • Files Skipped During Restore
    • Specify the File/Folder Information to Restore
      • Specify the File/Folder Location
        • Specify Cloud Configuration for Restore
      • Specify the File/Folder to Restore
      • Define the Restore Options
    • Restore the File/Folder
    • Verify that the File/Folder was Restored
  • How to Restore a Virtual Machine
    • Review the Restore Prerequisites and Considerations
    • Specify the Virtual Machine Information to Restore
      • Specify the Virtual Machine and the Recovery Point to Restore
      • Define the Restore Options
        • Define the Original Location Restore Options
        • Define the Alternate Location Restore Options
    • Restore the Virtual Machine
    • Verify that the Virtual Machine was Restored
  • Exchange Granular Restore Utility
  • How to Restore Microsoft Exchange Mail
    • Review the Restore Prerequisites and Considerations
    • Specify the Microsoft Exchange Mail Information to Restore
      • Specify the Microsoft Exchange Mailbox Database
        • Generate a Microsoft Exchange Granular Restore Catalog Now
      • Select the Level of Microsoft Exchange Objects to be Restored
      • Define the Restore Options
    • Restore the Microsoft Exchange Mail
    • Verify that the Microsoft Exchange Mail was Restored
  • How to Restore a Microsoft Exchange Application
    • Review the Restore Prerequisites and Considerations
    • Specify the Microsoft Exchange Information to Restore
      • Specify the Recovery Point and Microsoft Exchange Database
      • Define the Restore Options
    • Restore the Microsoft Exchange Application
    • Verify that the Microsoft Exchange Application was Restored
  • How to Restore Exchange Mail on a VMware Virtual Machine
    • Review the Restore Prerequisites and Considerations
    • Specify the Exchange Mailbox Database
      • Generate Exchange Granular Restore Catalog Now
      • Assign a Separate Folder for Temporary Files
    • Select the Exchange Mail Objects to be Restored
    • Define the Restore Options
    • Restore the Exchange Mail
    • Verify that the Exchange Mail was Restored
  • How to Restore a Microsoft SQL Server Application
    • Review the Restore Prerequisites and Considerations
    • Specify the Microsoft SQL Server Information to Restore
      • Specify the Recovery Point and Microsoft SQL Server Database
      • Define the Restore Options
    • Restore the Microsoft SQL Server Application
    • Verify that the Microsoft SQL Server Application was Restored
  • How to Restore a Pervasive PSQL Database
    • Review the Restore Prerequisites and Considerations
    • Determine the Database and Location to Restore
      • Restore User Database to the Original Location
      • Restore User Databases and System Databases to the Original Location
      • Restore User Database to an Alternate Location
    • Verify that the Pervasive PSQL Database was Restored
  • How to Restore an Oracle Database
    • Review the Prerequisites and Considerations
    • Restore the Server Parameter File
    • Restore the Parameter File
    • Restore the Archived Redo Logs
    • Restore the Tablespaces or Data Files
    • Restore System, or Undo Tablespaces or Data Files
    • Restore All Tablespaces and Data Files
    • Restore Control Files
    • Restore the Entire Database (Tablespaces and Control Files)
    • Recover the Oracle Database Using Bare Metal Recovery
  • How to Perform a File-Level Recovery on Linux Nodes
    • Review the Prerequisites
    • (Optional) Recover Data from the iSCSI Volume to the Target Machine
    • Specify the Recovery Point
    • Specify the Target Machine Details
    • Specify the Advanced Settings
      • (Optional) Manage Pre/Post Scripts for Automation
    • Create and Run the Restore Job
    • Verify that Files are Restored
  • How to Perform a Bare Metal Recovery (BMR) for Linux Machines
    • Review the BMR Prerequisites
    • Get the IP Address of the Target Machine Using the Live CD
    • (Optional) Recover Data to the iSCSI Volume of the Target Machine
    • (Optional) Recover Data from the iSCSI Volume to the Target Machine
    • Review the Backup Server
    • Specify the Recovery Points
    • Specify the Target Machine Details
    • Specify the Advanced Settings
      • (Optional) Manage Pre/Post Scripts for Automation
    • Create and Run the Restore Job
      • (Optional) Perform Post-BMR Operations
    • Verify that the Target Machine is Restored
  • How to Perform a BMR Using a Backup
    • Review the BMR Prerequisites and Considerations
    • Define BMR Options
      • Perform BMR in Express Mode
      • Perform BMR in Advanced Mode
    • Verify that the BMR was Successful
    • BMR Reference Information
      • How Bare Metal Recovery Works
      • Operating Systems that Support UEFI/BIOS Conversion
      • Managing the BMR Operations Menu
    • Troubleshooting BMR Issues
      • Slow throughput performance during BMR
      • After BMR, dynamic volumes are not recognized by the operating system
      • Unable to Reboot Hyper-V VM After BMR
      • Unable to Reboot VMware VM After BMR
      • Unable to boot the server after performing a BMR
      • Failed to submit BMR job to Recovery Point Server
  • How to Perform a BMR Using a Virtual Standby VM
    • Review the BMR Prerequisites and Considerations
    • Define BMR Options
      • Recover using a Hyper-V Virtual Standby VM
      • Recover using a VMware Virtual Standby VM
      • Perform BMR in Express Mode
      • Perform BMR in Advanced Mode
    • Verify that the BMR was Successful
    • BMR Reference Information
      • How Bare Metal Recovery Works
      • Operating Systems that Support UEFI/BIOS Conversion
      • Managing the BMR Operations Menu
    • Troubleshooting BMR Issues
      • Slow throughput performance during BMR
      • After BMR, dynamic volumes are not recognized by the operating system
      • Unable to Reboot Hyper-V VM After BMR
      • Unable to Reboot VMware VM After BMR
      • Unable to boot the server after performing a BMR
      • Failed to submit BMR job to Recovery Point Server
  • How to Restore Microsoft Clustered Nodes and Shared Disks
    • Review the Prerequisites
    • Restore Files of a Cluster Shared Disk
    • Restore a Specific Node in a Cluster
    • Restore a Corrupted Cluster Shared Disk
    • Restore the Entire Clustered Nodes and Shared Disk
  • How to Restore an Active Directory
    • Review the Restore Prerequisites and Considerations
    • Restore an Active Directory
    • Verify that the Active Directory was Restored
• Managing Tape Backup and Restore
  • How to Back up a Deduplication Data Store to a Tape
    • Review the Prerequisites
    • Data Store Folders are Remote to the Backup Server
    • Data Store Folders are Local to the Backup Server on a Single Volume
    • Data Store Folders are Local to the Backup Server on Multiple Volumes
  • How to Restore a Deduplication Data Store From a Tape
    • Review the Prerequisites
    • Restore From a Tape Media to an Alternate Location
    • Import Restored Data Store to the RPS
• Generating Arcserve UDP Reports
  • How to Generate Arcserve UDP Reports
    • Using Filters and Actions
    • Generate a Report
    • Schedule Emails
      • Create Schedule
      • Edit Schedule
    • Send Report by Email
• Managing Arcserve High Availability
  • How Arcserve High Availability Works
    • Manage HA Control Services
    • Manage HA Licenses
    • Manage Scenarios
      • Manage Scenario Group
      • Create Full System Scenarios
      • Manage Scenarios
      • Edit Scenarios
      • Manage Scenario Hosts
      • Operations on Scenarios
      • BMR and Reverse Replication
      • Monitor Scenarios
    • Remote Installation
      • Remote Installation Actions
    • High Availability Reports
• Troubleshooting
  • Add Permissions for VDDK 5.1 and 5.5 at vCenter Server Level
    • Permissions for Host-based Agentless Backup and Virtual Standby at vCenter Server Level
  • Operating System Not Found
  • Virtual Standby Jobs Fail Due to Internal Errors
  • Virtual Standby Jobs Fail Using the HotAdd Transport Mode
  • Virtual Standby Jobs to Hyper-V Systems Fail
  • Data Store Name is Already in Use
  • Failed to Perform Backup of a Virtual Disk. System error=[The device is not ready(21)]
  • The Arcserve UDP Agent Service Runs Slowly
  • Failed to Create a Snapshot for Hyper-V Virtual Machines When Multiple Jobs are Running
  • Convert Incremental Backup to a Verify Backup Because the Virtual Machine Snapshots Either Changed from the Last Backup Job or Needs Consolidation
  • Settings Disabled when Opening Agent UI
  • Backup destination settings disabled when opening the Linux agent UI
  • Failed to Restore Exchange Object (Message, Folder, or Mailbox) to the Original or Alternate Location
  • Scheduled Incremental or Full Backup Job Fails for Hyper-V VM
  • Unable to Restore Files
  • Backup Job Failure after Changing the Console Hostname/IP Address
  • Data Store Switches to the Restore Only Mode
  • Backup Job Fails
  • Pause and Resume Fails when Agent Is Not Connected to the Network
  • Arcserve UDP Cannot Communicate with the Arcserve UDP Agent (Windows) Web Service on Remote Nodes
  • Unable to Apply Backup Settings to Node
  • Hyper-V VSS NTDS Writer Fails While Taking the VSS snapshot in the VM
  • Host-based Agentless Backup Does Not Use HotAdd Transport Mode
  • MAC Address Changes are Not Retained After VM Recovery
  • Agentless Host-based Backup for Hyper-V VM Fails after Upgrading Arcserve UDP
  • HotAdd Transport Mode does not Work when Attempting to Back Up a VMware VM
  • UDP Agentless Backup Fails in VMware ESXi 6.0
  • Database Unable to Mount while Restoring the Microsoft Exchange Database
  • SQL Truncation Log cannot be Truncated when Database is in Full Mode
  • The From Field Does Not Display Correctly for Emails Sent by Users Having "On Behalf Of" Permissions for a Shared Mailbox
  • When Restored from a Higher Version of ESXi host to a Lower version ESXi host, VM gets stuck at booting stage
• Data Deduplication
  • Types of Data Deduplication
  • How Data Deduplication Works
  • When Should You Use Deduplication
  • Configuring Deduplication Data Stores in Arcserve UDP
  • Deduplication, Encryption, and Compression
  • Deduplication Limitations
• Command Line Data Integrity Tool for Deduplication Data Store
• Arcserve UDP Terms and Definitions
  • Agent-Based Backup
  • Compression
  • configuration
  • dashboard
  • Data Store
  • Destination
  • Discovered Nodes
  • Encryption
  • Host-Based Agentless Backup
  • HOTADD Transport Mode
  • Job
  • jobs
  • NBD Transport Mode
  • NBDSSL Transport Mode
  • Nodes
  • Plan
  • Protected Nodes
  • Recent Event
  • Recovery Point
  • Recovery Point Server
  • Replicate
  • Resources
  • SAN Transport Mode
  • Systems
  • Tasks
  • Unprotected Nodes